Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Do you have scheduling experience? Do you love an environment that is fast paced?
***Currently we can only accept applicants within driving distance of our Waxhaw location, as some time is spent in office.******
Our company is a relatively young company (8 yrs old) with employees on staff that have been with the company since the beginning.
Our growth is exponential and we have added specialists, developed additional departments and are constantly working to make the company better for our clients and employees.
We are staffing for:
***We do require a person to have access to quiet office space and internet in order to be remote.
Please note that there is specific equipment required for this position that will need to be purchased.**
Bilinguals (fluent in Spanish and English) are encouraged to apply.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
Schedule:
Work Location: Hybrid remote in Waxhaw, NC 28173
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