Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION SUMMARY
Offers friendly, courteous, and confidential assistance to every patient. Interacts with patients, patient’s families, referring physicians and third-party carriers with regard to patient related issues. Provides secretarial support to one or more individuals in a clinical/radiology environment to ensure a smoothly functioning office, including patient scheduling, appointments and maintaining confidential records. Prepares reports, and formats documents as needed. Maintains accurate information of scheduled patients prior to time of service. Works with others in a team environment.
POSITION QUALIFICATIONS
Education and Experience
High school graduate preferred. Computer training and computer skills are very helpful.
ESSENTIAL DUTIES & RESPONSIBILITIES
Why Choose Riverwood Healthcare Center?
Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor, and Garrison. Come grow with us! Riverwood is expanding and building a state-of-the-art surgical center with a completion date of 2024.
Just two hours from the Minneapolis-St. Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders, including lakes, rivers and streams, state parks, wildlife refuges, and ATV and bike trails for all your outdoor recreational activities.
The work culture at Riverwood reflects the friendly, more relaxed atmosphere of the communities we serve. Our staff are welcoming and supportive of one another. Our goal is to deliver healthcare from the heart to every patient every day.
Join our team in delivering outstanding patient care, from robotic assisted, minimally invasive surgery to comprehensive specialty services and convenient primary care for all ages.
For more information, visit www.riverwoodhealthcare.org.
Riverwood is an equal-opportunity employer.
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