Contact Center Scheduling Manager jobs in Salem, OR
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
Contact Center Representative
- onpoint
-
Corvallis, OR
FULL_TIME
- Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more! Responsibilities Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service. Exceeds customer service standards while maintaining peer average call volume. Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled. Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members. Answers questions, troubleshoots requests and brings appropriate resolution to account problems. Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service. Refers financial products and services and meet established referral goals set by Contact Center Manager. Understands the practices of various support departments and the overall impact on customer service and the work flow. Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority. May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department. May perform outbound calling to build member relationships. Perform other duties as assigned. Knowledge, Skills & Competencies Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically. Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems. Is proficient in arithmetic, ten-key and basic computer skills Competently handles a variety of task simultaneously independently. Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency. Proficient at researching and analyzing information. Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict. Is a quick and thorough learner and competently applies newly learned information. Is quick to adopt and support frequent updates and changes. Must be detail oriented and skilled in data entry. Requirements High School Diploma or equivalent Preferred one year customer service experience Application of basic computer skills Preferred previous job duties in a CSR / Customer Service Representative titled position Knowledge of financial institutions and bilingual skills a plus Experience in the use of general math, experience with ten-key and basic computer skills Must have Saturday availability Additional Information Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections. OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
- 3 Days Ago
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
- Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s ri...
- 29 Days Ago
Department Manager - Flexible Scheduling!
- McDonald's | Oregon
-
Happy Valley, OR
FULL_TIME
- READY FOR A GREAT CAREER OPPORTUNITY?JOIN OUR TEAM TODAY FOR THESE GREAT BENEFITS AND MORE:Flexible scheduling: full or part-time schedules during all daypartsFree and Discounted MealsFREE College: Ea...
- Just Posted
Scheduling & Events Manager
- Willamette University
-
Salem, OR
FULL_TIME
- Posting Number: R0005224 Location: Salem Campus Attention Current Willamette University Employees: In order to apply for posted positions, please close this window and log into your Workday account an...
- 1 Month Ago
Assistant Center Manager
- CSL Plasma
-
Salem, OR
FULL_TIME
- The Opportunity Reporting to Center Manager - In the absence of the center manager, you will have ultimate responsibility of entire center operations, including production, quality compliance, finance...
- 17 Days Ago
Account Manager - Distribution Center
- Allied Universal
-
Salem, OR
FULL_TIME
- Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workpl...
- 13 Days Ago
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0 Contact Center Scheduling Manager jobs found in Salem, OR area
Customer Service Representative | OR | McMinnville | 01 Dec 2021
- CARSTAR Franchising, Inc.
-
Mcminnville, OR
- Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
- 4/23/2024 12:00:00 AM
Admitting Representative FT
- Willamette Valley Medical Center
-
Mcminnville, OR
- Position Summary Admitting Representative is responsible for interviews patients to obtain financial, demographic inform...
- 4/22/2024 12:00:00 AM
Customer Service Representative | OR | McMinnville | 31 Oct 2021
- CARSTAR Franchising, Inc.
-
Mcminnville, OR
- Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
- 4/22/2024 12:00:00 AM
Customer Service Representative | OR | McMinnville | 17 Nov 2021
- CARSTAR Franchising, Inc.
-
Mcminnville, OR
- Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
- 4/22/2024 12:00:00 AM
Call Center Manager
- The Call Center Network
-
Salem, OR
- Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Salem, OR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- ASC Profiles LLC.
-
Salem, OR
- **Customer Service Representative** * Salem, OR, USA * Full-time * Job Posting Date: 7-Nov-2021 * Shift: 1st Shift * Dep...
- 4/19/2024 12:00:00 AM
Toyota Assistant Service Manager
- Capitol Auto Group
-
Salem, OR
- **Capitol Toyota** is looking for a Service Advisor to join our team! The Service Advisor is the dealership's front-line...
- 4/19/2024 12:00:00 AM
About Salem, Oregon
Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857.
Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$96,557 to $138,789
Salem, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does a Contact Center Scheduling Manager do?
Contact Center Scheduling Manager in Springfield, IL
Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
December 15, 2019
Contact Center Scheduling Manager in Petaluma, CA
For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
December 12, 2019
Contact Center Scheduling Manager in La Crosse, WI
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
January 21, 2020