Contact Center Scheduling Manager jobs in San Antonio, TX

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Project Manager
  • Dexian DISYS
  • San Antonio, TX FULL_TIME
  • Hybrid
    Contact Center Project Manager
    Job details
    Posted
    06 March 2024
    Location
    San Antonio, TX
    Job type
    Contract
    Reference
    911898
    Job description

    Contact Center Project Manager
    6 Months

    Locations:
    San Antonio, TX
    Des Moines, IA
    Minneapolis, MN
    St Louis, MO
    New York, NY
    Charlotte, NC
    Phoenix, AZ

    Onsite Day 1: Hybrid Model: 3 Days Onsite Per Week!

    Intake notes:
    Team is working on a contact center modernization
    They are leading line of business readiness - Making sure their partners are ready for the migration
    Team is updating their telephony partner for all enterprise so contact centers need to be updated
    Training is needed, need to make sure their partners are ready to use the job aids that they created/are creating
    Leading large complex efforts
    10 years of experience is preferred
    Consulting backgrounds do very well in this role
    Reporting to a direct program manager (so there will be assistance) but they should be able to pick it up and run with this
    Any industry is OK but mainly consulting/financial services
    Need to have procedural, learning, and technology implementation knowledge
    Leading efforts in procedural updates, training implementation
    Very complex project (3rd largest project in the bank) high visibility

    Job Description:
    Must be able to work effectively through fast paced and stressful environments under tight deadlines and Executive level scrutiny
    Must have strong skills with executive level communication in addition to the standard project management communication ability
    Ability to work directly with senior leaders to solve business problems from strategy to delivery
    Must have demonstrated ability to work through ambiguity, evaluate available data and form a structured work product that meets program and business partner needs/requirements
    Resources must have experience remediating programs/projects, not just managing initiatives
    Proven presentation skills and ability to quickly synthesize data
    Must be comfortable making decisions without full view of all impacts and the experience to pivot when additional data becomes available
    Demonstrated success at short term stakeholder relationship building and management
    Must be able to establish governance routines while concurrently executing and managing day-to-day- activities
    Experience leading a variety of large, high profile and complex programs including people/process, mergers and acquisitions, technology; Executive level reporting experience
    Diverse background in course correcting large programs

    7-10 years' experience in Program/Project management is a must have for this position
    Having previous background and working knowledge of the Financial Services industry is a large plus
    Certifications that are nice to have but are not required include; PMP, Scrum Master Certified, Six Sigma (Greenbelt, Blackbelt)
    Looking for entrepreneurial experience/enterprise/multiple LOBs
    Soft skills (how well they can articulate/thought process)

    Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

    Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

    Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.


    Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.

     

  • 14 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 1 Month Ago

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Director of Contact Center Operations
  • Rush Enterprises
  • New, TX FULL_TIME
  • The Director of Contact Center Operations will oversee Rush Truck Center Parts Call Centers nationally with the goal of optimization of sales, G/P, and resources used in customer communications and in...
  • 21 Days Ago

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Contact Center Trainer
  • GlowTouch LLC
  • San Antonio, TX FULL_TIME
  • GlowTouch is growing and we are expanding into San Antonio! We are looking for an experienced Contact Center Trainer to join our motivated and ambitious team. The position will be located in our call ...
  • 24 Days Ago

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Contact Center Representative - Remote
  • All Web Leads
  • San Antonio, TX PART_TIME
  • Here's your next opportunity! MUST RESIDE IN TEXAS This is a great opportunity to work from home and help people find the right insurance coverage. No insurance license is required, so you can apply e...
  • 4 Days Ago

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Contact Center Supervisor - eCommerce
  • H-E-B
  • San Antonio, TX FULL_TIME
  • Responsibilities At H-E-B, you may be surprised to find designers, buyers, lawyers, architects, and medical staff who support our Partners and our Customers, but our Contact Center is often their firs...
  • 10 Days Ago

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0 Contact Center Scheduling Manager jobs found in San Antonio, TX area

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Intake Specialist (Client Service Sales) - Remote
  • Heard & Smith, LLP
  • San Antonio, TX
  • Description Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion,...
  • 3/28/2024 12:00:00 AM

S
Customer Service Representative - Administrative Assistant
  • Signs By Tomorrow San Antonio
  • San Antonio, TX
  • Description Job Title: Customer Service Representative - Administrative Assistant Department: Customer Service, Sales Re...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
  • 3/28/2024 12:00:00 AM

E
Work From Home Senior Customer Service Expert - eBay Payments Agent
  • eBay Inc.
  • San Antonio, TX
  • **Work From Home Senior Customer Service Expert - eBay Payments Agent** Location: San Antonio, Texas Requisition Number:...
  • 3/28/2024 12:00:00 AM

S
Customer Service Representative | $1,000 Sign-On Bonus through 12/31/21
  • Sonder
  • San Antonio, TX
  • Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed acco...
  • 3/28/2024 12:00:00 AM

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Banquets Attendant
  • Campus Pride, Inc.
  • San Antonio, TX
  • Banquets Attendant in San Antonio , Texas PLEASE NOTE - THIS IS NOT A COMPLETE JOB DESCRIPTION. PLEASE CONTACT TOTALREWA...
  • 3/28/2024 12:00:00 AM

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Financial Institutions Relationship Manager, Lead Annuity Operations and Service - Life Company
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/25/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$92,449 to $132,884
San Antonio, Texas area prices
were up 1.2% from a year ago

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