Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
What does a Contact Center Supervisor Do?
As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service level adherence, case management, customer de-escalation, and quality control for our clients’ products and services. You will also coordinate the activities of our dedicated contact center representatives, ensuring an unparalleled customer experience and fostering the continuous development of our team. Your leadership will be instrumental in driving our contact center’s success and maintaining the highest standards of service for our clients.
Payrate: $20 per hour
Schedule: Monday-Friday; 11am-7pm, with rotating Saturdays (at least once a month)
Location: Onsite at our Bristol PA location.
Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Responsibilities:
Requirements
Employment is contingent upon completing and passing a background & live scan check. MetaSource is an equal opportunity employer.
Clear All
0 Contact Center Scheduling Manager jobs found in Trenton, NJ area