Contact Center Scheduling Manager jobs in Wilmington, DE

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Apheresis Contact Center
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview

    Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Contact Centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for customer service and donor interaction. Provides support to achieve the overall collection goals of the organization.

    Responsibilities

    • Establish call center production goals in alignment with the marketing strategy for recruitment and monitor reporting systems that identify departmental progress towards daily/weekly/monthly goals and direct corrective actions.
    • Establish performance standards and individual goals for Supervisors and Agents.
    • Provide coaching and feedback in support of the professional development process.
    • Implement the standard operational procedures for the Contact Center and monitor compliance.
    • Direct all supervisory functions for the team, including, but not limited to, interviewing/hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
    • Communicates with staff the goals, objectives and expectations of the department and direct staff through routine/complex changing priorities. Meet regularly with staff to jointly understand and meet all challenges.
    • Manage Contact Center equipment to support the recruitment function.
    • Establish tools that motivate the Contact Center team to achieve both individual and team goals.

     

    Qualifications

    Education:

    • A bachelor’s degree in business, management, marketing, communications, or the equivalent combination of education and experience.

    Experience:

    • A minimum of five years of progressively responsible experience in sales and/or telemarketing management required. Includes a minimum of three years of successful supervisory experience, preferably in a call center or blood banking environment.

    Knowledge:

    • Working knowledge of state and federal regulations
    • Working knowledge of Donor Management Systems
    • Proficient in Microsoft Office

     

    Skills and Abilities

    • Ability to analyze problems and implement solutions appropriately is required.
    • Ability to work in a team environment.
    • Effective verbal and written communication skills, including training, presentation and negotiating skills are required.
    • Strong organizational and problem-solving skills, the ability to work independently and under pressure are required.
  • 14 Days Ago

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Contact center
  • AAA Club Alliance
  • Wilmington, DE FULL_TIME
  • AAA Club Alliance is seeking (FT) Travel Advisors to join our dynamic Travel Contact Center team! Start the New Year with a New Job and take your career to the next level with AAA! This position will ...
  • 16 Days Ago

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Contact center specialist
  • Citadel Credit Union
  • Exton, PA FULL_TIME
  • Function Contact Center Account Specialist is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as email and chat while pr...
  • Just Posted

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Contact Center Representative
  • Del-One Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
  • 4 Days Ago

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Contact Center Associate
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Variable Schedule: Sunday-Thursday!! This position is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering ...
  • 2 Months Ago

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Scheduling Coordinator
  • Christiana Center for Oral Surgery & Dental...
  • Newark, DE FULL_TIME
  • We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, tea...
  • 11 Days Ago

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0 Contact Center Scheduling Manager jobs found in Wilmington, DE area

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Clinical Research Patient Outreach Manager
  • SQRL
  • Plymouth Meeting, PA
  • Highlights $70,000 - $85,000 salary + up to 15% performance bonus! Lead and manage a team of patient recruiters Plan and...
  • 3/28/2024 12:00:00 AM

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GCM Client Administrator I
  • Wilmington Trust
  • Wilmington, DE
  • Overview: Assists with limited aspects of Global Capital Markets trust or entity administration and servicing of high ne...
  • 3/27/2024 12:00:00 AM

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Supervisor (m/w/d) Customer Service
  • Gruner + Jahr
  • New Castle, DE
  • ** Supervisor (m/w/d) Customer Service** Der DPV ist ein 100% Tochterunternehmen von Gruner + Jahr und bernimmt als Full...
  • 3/26/2024 12:00:00 AM

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Call Center Administrative Assistant
  • WITMER PUBLIC SAFETY GROUP INC.
  • Coatesville, PA
  • Description This position is responsible for providing administrative and clerical services support to the Customer Serv...
  • 3/26/2024 12:00:00 AM

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Storeroom Attendant
  • Sdi Corporation
  • Wilmington, DE
  • **Description** **Apply now to join our growing, diverse team!** These are the people who make the business go round! Ou...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Precision Aviation Group
  • Coatesville, PA
  • Keystone Turbine Services, a division of Precision Aviation Group (PAG), is a leader in the MRO (maintenance, repair, ov...
  • 3/24/2024 12:00:00 AM

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Customer Service Operations Associate-Service Contracts
  • Agilent
  • Wilmington, DE
  • Job Description We are looking for a motivated and team focused Service Contracts Customer Service Operations Associate ...
  • 3/24/2024 12:00:00 AM

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Customer Service Showroom Rep Part Time $19-$23 an Hour- Pella Windows Wilmington DE
  • Gunton Corporation
  • Wilmington, DE
  • Job Type Full-time Description Support customer satisfaction, growth, profitability and other performance objectives of ...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$100,654 to $144,679
Wilmington, Delaware area prices
were up 1.0% from a year ago

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