Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Supervising the OCI Methanol Texas/CA maintenance planning and scheduling department. Conducts meetings with all involved departments to set priorities and schedule breaks. Oversee and manage the backlog to minimize business risk and ensure planning/scheduling is maintained to industry standards.
Essential Job Functions
QUALIFICATIONS
Education, Experience, and/or Training
· High school diploma or equivalent required.
· 10 years’ experience in planning/scheduling with Supervisory experience.
· SAP experience required.
Job Type: Full-time
Pay: From $115,000.00 per year
Benefits:
Experience level:
Schedule:
Work setting:
Work Location: In person
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0 Contact Center Scheduling Supervisor jobs found in Beaumont, TX area