Contact Center Scheduling Supervisor jobs in Benton Harbor, MI
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Technology Contact Center Manager
- S&B Consulting Group
-
Benton, MI
FULL_TIME
- Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTSAs a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Assistant Supervisor of Autism & EI Programs
- Berrien RESA Lighthouse Education Center
-
Berrien Springs, MI
FULL_TIME
- BERRIEN REGIONAL EDUCATION SERVICE AGENCY Position Announcement Job Title: Assistant Supervisor – Autism & EI Programs Location: Lighthouse Education Center Start Date: As soon as possible Salary Rang...
- 1 Month Ago
Staff Scheduling Coordinator
- Corewell Health
-
Stevensville, MI
FULL_TIME
- Job SummaryResponsible for the overall support services for staff scheduling process. Must be able to communicate well with staff. Performs the scheduling function as directed.Essential FunctionsWorks...
- 4 Days Ago
Supervisor
- Spectrum Health
-
Benton, MI
FULL_TIME
- Scope of work As Supervisor, provides day-to-day operations support and supervision to the Care Transition Consultants; leading and coordinating referral through-puts while challenging the team to ach...
- 2 Days Ago
Mendel Center Operations Manager
- Lake Michigan College
-
Benton Harbor, MI
FULL_TIME
- Mendel Center Operations Manager Posting Number: 0000889 Reports to: Associate Dean, Arts & Sciences Department: Arts and Sciences Education Classification: Professional/Technical Full or Part-time: F...
- 22 Days Ago
Call Center Representative
- Midwest Vision Partners
-
Paw Paw, MI
FULL_TIME
- Call Center RepresentativeDepartment: Call CenterEmployment Type: Full TimeLocation: Paw Paw OfficeReporting To: Cindy HancockDescriptionAs a Call Center Representative, you will accurately and profes...
- 5 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in Benton Harbor, MI area
Customer Service/Service Advisor
- Boss Truck Shops, Inc
-
Benton Harbor, MI
- Overview: The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relay...
- 4/25/2024 12:00:00 AM
Care Partner I
- SISTERS OF THE HOLY CROSS INC
-
Mishawaka, IN
- Job Description Job Description JOB DESCRIPTION Job Title: Care Partner I Department: Resident Services Cost Center Numb...
- 4/23/2024 12:00:00 AM
Customer Experience Agent I
- Dwyer Instruments, Inc.
-
Michigan City, IN
- Customer Experience Agent I Description **Summary:** The front-facing Customer Experience Agent I reports to our Custome...
- 4/23/2024 12:00:00 AM
Locum Tenens Nurse Practitioner - Psychiatry - $80 per hour
- Adventist Health
-
Saint Joseph, MI
- Jackson and Coker is seeking a Nurse Practitioner Psychiatry for a locum tenens job in Saint Joseph, Michigan. Job Descr...
- 4/22/2024 12:00:00 AM
Senior UX Content Strategist
- Quantum Health
-
Coloma, MI
- DescriptionLocation: This position is located at our Dublin, OH campus with hybrid flexibility.Who we areFounded in 1999...
- 4/22/2024 12:00:00 AM
Restorative Justice Coordinator
- Berrien County Schools Consortium
-
Berrien Springs, MI
- Support - Position - Other (Classified) Job Number 4600292395 Start Date Open Date Closing Date Restorative Justice Coor...
- 4/22/2024 12:00:00 AM
Senior Buyer
- IDEX Corporation
-
Benton Harbor, MI
- If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced profe...
- 4/22/2024 12:00:00 AM
RN Center for Wellness
- Corewell Health
-
Benton Harbor, MI
- Job Summary Responsible and accountable for the overall nursing care management of an assigned group of patients. Collab...
- 1/12/2024 12:00:00 AM
About Benton Harbor, Michigan
Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people.
Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor.
According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$66,074 to $91,872
Benton Harbor, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago