Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Biweekly Pay Rates: AA: $1905.64; BA: $1996.39
Benefits:
Center Supervisor
We are looking to hire a dedicated and experienced Center Supervisor to oversee the day-to-day activities of our Head Start centers and ensure that local, state, and federal childcare requirements are met. The responsibilities of the Supervisor include communicating with parents, the community, and supervision and monitoring of all Head Start staff working at the assigned center(s). As a minimum requirement, applicant must have a current CDA credential with at least two years of experience working with young children and families and the ability to meet the state requirement(s) for “site director”. Associate degree or higher in early childhood education, child development, or other related education or human service degree with experience working with young children preferred. One-year supervisory experience preferred. Some experience in financial management and budgeting preferred. Previous Head Start/Early Head Start experience preferred.
To find out more, please visit: https://tinyurl.com/VIF-Apply-here
CDI Head Start is an equal opportunity employer. Applicants are considered without regard to race, color, religion, sex, age, disability, or any other legally protected status.
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0 Contact Center Scheduling Supervisor jobs found in Champaign, IL area