Contact Center Scheduling Supervisor jobs in Cheyenne, WY
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
-
Cheyenne, WY
FULL_TIME
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Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Contact Center Agent
- Blue Federal Credit Union
-
Cheyenne, WY
FULL_TIME
- At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and pr...
- 21 Days Ago
Member Service Specialist - Contact Center
- WYHY Federal Credit
-
Cheyenne, WY
FULL_TIME
- A Member Service Specialist is the face of WyHy - helping members through a variety of channels, including drive-through, phone, text and chat to process their transactions. At WyHy we truly value the...
- 1 Day Ago
Member Service Advisor - Contact Center
- WYHY Federal Credit
-
Cheyenne, WY
FULL_TIME
- A Member Service Advisor is a combination of a traditional Member Service Representative and a Loan Officer. WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve finan...
- 4 Days Ago
Contact Center Associate - Authorizations Agent - 100% Remote
- Frontdoor
-
Cheyenne, WY
OTHER
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in provid...
- 6 Days Ago
Housekeeping Supervisor
- Travel Center Operations Team
-
North Platte, NE
FULL_TIME
- FullTime Housekeeping Supervisor Vacancy working for Travel Center Operations Team at North Platte NE
- 3 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in Cheyenne, WY area
Travel Nurse RN - ED - Emergency Department - $2,069 per week
- Hiring Now!
-
Cheyenne, WY
- Fusion Medical Staffing-Nursing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Cheye...
- 4/19/2024 12:00:00 AM
Vocational Rehabilitation Counselor
- Department of Veterans Affairs
-
Cheyenne, WY
- Summary Vocational Rehabilitation Counselors (VRCs) provide and coordinate a wide range of rehabilitation, counseling, a...
- 4/18/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,959 per week
- Hiring Now!
-
Cheyenne, WY
- Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Cheyenne, Wyoming. Job...
- 4/17/2024 12:00:00 AM
Lab Courier
- Cheyenne Regional Medical Center
-
Cheyenne, WY
- **Lab Courier** Minimum Salary: (Dependent On Experience) $ 15 **Description** **ROLE SUMMARY** Transports bio-hazardous...
- 4/16/2024 12:00:00 AM
Adjunct Instructor, Speech Language Pathology Assistant (SLPA) Program
- Laramie County Community College
-
Cheyenne, WY
- Overview: The mission of Laramie County Community College is to transform our students' lives through the power of inspi...
- 4/15/2024 12:00:00 AM
About Cheyenne, Wyoming
Cheyenne (/ʃaɪˈæn/ shy-AN or /ʃaɪˈɛn/) is the capital and most populous city of the U.S. state of Wyoming and the county seat of Laramie County. It is the principal city of the Cheyenne, Wyoming, Metropolitan Statistical Area which encompasses all of Laramie County. The population was 59,466 at the 2010 census. Cheyenne is the northern terminus of the extensive and fast-growing Front Range Urban Corridor that stretches from Cheyenne to Pueblo, Colorado which has a population of 4,333,742 according to the 2010 United States Census. Cheyenne is situated on Crow Creek and Dry Creek. The Cheyenne,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$64,161 to $89,212
Cheyenne, Wyoming area prices
were up 2.3% from a year ago
were up 2.3% from a year ago