Contact Center Scheduling Supervisor jobs in Corpus Christi, TX

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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BCBA Clinical Supervisor
  • Center for Autism and Related Disorders
  • Corpus Christi, TX PART_TIME,FULL_TIME
    • Up to $30,000 annual bonus potential ($2,500 per month)
    • Free access to medical care via Telehealth for you & your family
    • World class training & mentorship programs
    • Flexible schedules
    • Opportunities to work from home
    • Free CEU’s
    • Growing organization with over 30 year history providing opportunities for career growth
    • Competitive benefits package, including health insurance, retirement plans, and new benefits under new ownership

    Pantogran, DBA CARD, is seeking a highly motivated BCBA to join our team. As a part of our growing organization under new ownership, you'll have the opportunity to contribute to our success and take advantage of new policies and benefits. We offer a dynamic work environment where your talents and skills will be valued and rewarded.

    The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organizations effectively treating children with autism and related disorders. CARD touches the lives of hundreds of children and their families. Through a network of trained therapists, supervisors, and researchers we develop and implement quality, comprehensive and personalized treatment programs which lead to success, and in many cases recovery.

    CARD was founded in 1990 by leading autism expert and clinical psychologist Doreen Granpeesheh, PhD, BCBA-D. CARD treats individuals with ASD using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method for treating individuals with ASD and recommended by the American Academy of Pediatrics and the US Surgeon General. With locations throughout US and internationally, CARD’s mission is to provide access to top-quality treatment all over the world. Through its network of trained technicians, behavior analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

    DESCRIPTION:

    The Clinical Supervisor is responsible for all clinical aspects of treatment for the patients they oversee. This includes the assessment and analysis of the patient’s skills and challenging behaviors, development of treatment plans, overseeing the implementation of treatment, collaboration with and training of their patient’s caregivers, as well as ongoing coaching and training of behavioral technicians. Treatment plans are primarily designed to address areas of medical necessity and may occur in a variety of settings including the CARD center, patient’s home, school, or community. Clinical Supervisors report to the Clinical Manager. This is a salaried, exempt, full-time position.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Uses clinical judgment to promote optimal outcomes for each patient
    • Develop and maintain treatment plans
    • Evaluate patients to identify both skill deficits and strengths
    • Analyze challenging behaviors to identify the function of the behavior
    • Develop functionally relevant treatment plans to reduce challenging behaviors
    • Observe treatment implementation for potential program revisions
    • Monitor treatment integrity to ensure satisfactory implementation of treatment protocols
    • Direct behavior technicians in the implementation of new or revised treatment protocols
    • Provides ongoing coaching and training to behavioral technicians
    • Summarize and analyze data to evaluate patient progress towards treatment goals and adjust treatment protocols based upon data
    • Update treatment plans at least once per month, based upon patient response to treatment
    • Accurately communicate treatment response to treatment stakeholders (i.e. caregivers, payers)
    • Coordination of care with other professionals
    • Administration, completion, and scoring of standardized assessments
    • Includes caregiver as a part of the treatment team, as evidenced by consistent Caregiver Collaboration meetings
    • Interacts with payers in a way that is collaborative, professional, thorough, and informative
    • Engages with payers as-needed for funding meetings (i.e. IEP, peer reviews)
    • Stay up to date on best practices for ABA treatment to ensure clinical excellence
    • Maintains appropriate documentation in Skills and the patient’s medical record
    • Communicate effectively and compassionately with patients, families and colleagues
    • Provide a safe and supportive environment for patients, families and colleagues
    • Maintain compliance with HIPAA requirements at all times
    • Other duties as assigned

    REQUIREMENTS:

    • Master’s degree in Psychology or Applied Behavior Analysis or related field required
    • Certification as a behavior analyst from the Behavior Analyst Certification Board required
    • Experience working with individuals with Autism Spectrum Disorder (ASD) required
    • Empathetic and compassionate individual with the ability to maintain strict confidentiality
    • Ability to work collaboratively with team members while maintaining a positive and solution focused attitude
    • Ability to work independently to problem solve and exercise clinical judgment
    • An effective communicator in both verbal and written formats
    • Demonstrate excellent time management skills and the ability to work in a fast paced, changing environment
    • Excellent computer skills and knowledge of MS Excel, Word, Outlook; ability to use new computer systems and iPads.
    • Desire to continuously learn and develop skillsets
    • Willingness to work in a variety of locations (center, patient home, etc.)
    • Willingness to work with a variety of patients
    • Reliable means of transportation with proof of auto insurance for some locations
    • Must pass tuberculosis test

    WORK ENVIRONMENT:

    Treatment may occur in a variety of settings including the patient’s home, the CARD center, the patient’s school, or the community. Working environments may be both indoors and outdoors and may move between different locations throughout the course of the workday.

    PHYSICAL REQUIREMENTS:

    • Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments
    • Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations
    • Constantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street
    • Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment
    • Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others. Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc.
    • Frequently teach patients to use vocal speech. Must be able to articulate sound and model speaking clearly, as well as listen to and shape vocal communication of patients
    • Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container
    • Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)
    • Be able to lift up to 30 lbs. while assisting patients

    COMPENSATION & BENEFITS:

    • Up to $30,000 annual bonus potential ($2,500 per month)
    • Free access to medical care via Telehealth for you & your family
    • World class training & mentorship programs
    • Flexible, center-based schedules
    • Opportunities to work from home
    • Free CEU’s & paid licensure fees
    • Growing organization with over 30 year history providing opportunities for career growth
    • Competitive benefits package, including health insurance, retirement plans, and new benefits under new ownership
    • Internal research department with opportunities to participate in, conduct and publish groundbreaking research
    • Free access to medical care via Telehealth for you & your family
    • World class training & mentorship programs
    • Flexible schedules
    • Opportunities to work from home
    • Free CEU’s
    • Growing organization with over 30 year history providing opportunities for career growth
    • Competitive benefits package, including health insurance, retirement plans, and new benefits under new ownership

    #CARD3

    Job Types: Full-time, Part-time

    Pay: $74,000.00 - $114,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Prescription drug insurance
    • Referral program
    • Retirement plan
    • Vision insurance

    License/Certification:

    • BCBA Certification (or close to completion) (Required)

    Ability to Relocate:

    • Corpus Christi, TX 78405: Relocate before starting work (Required)

    Work Location: In person

  • 8 Days Ago

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Clinical Supervisor
  • PA0001 Pantogran LLC dba Center for Autism and Related Disorders
  • Corpus Christi, TX FULL_TIME
  • ORGANIZATION The Center for Autism and Related Disorders (CARD) is the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spe...
  • 10 Days Ago

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Customer Service Representative
  • Customer Contact Services
  • Corpus Christi, TX FULL_TIME
  • Position Description: Customer Contact Service, CCS, is seeking dedicated, friendly and energetic Customer Service Representatives to join our team! CCS is a answering service that has provided busine...
  • 1 Day Ago

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Contact Lens Optical Technician
  • Vision Source
  • Corpus Christi, TX FULL_TIME
  • Do you succeed in your ability to pay close attention to detail and effectively manage multiple tasks? Are you passionate about producing top-notch products with a focus on quality? Then, join the Com...
  • 3 Days Ago

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Contracted LCSW Supervisor, Corpus Christi, TX
  • Nueces Center for Mental Health and Intellectual Disabilities
  • Corpus Christi, TX FULL_TIME
  • Contracted LCSW-Supervisor Under the Direction of the Mental Health Clinical Director. Performs routine clinical supervision of employees within MHID who are currently provisionally licensed and compl...
  • 28 Days Ago

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Crisis Intervention Team Supervisor (CIT), (LPC, LCSW, LMFT), MHA, Pos. #70, Corpus Christi, TX
  • Nueces Center for Mental Health and Intellectual Disabilities
  • Corpus Christi, TX FULL_TIME
  • Are you looking for an exciting new venture that can truly make a difference in people's lives? Nueces Center for Mental Health and Intellectual Disabilities is your place. The Nueces Center for Menta...
  • 9 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Corpus Christi, TX area

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Physician
  • Concentra
  • Corpus Christi, TX
  • Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care ...
  • 3/28/2024 12:00:00 AM

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Chaplain Resident - Pastoral Care
  • Christus Health
  • Corpus Christi, TX
  • Description Summary: This is an educational position in which the Chaplain Resident provides spiritual care to patients ...
  • 3/28/2024 12:00:00 AM

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Chaplain Resident - Pastoral Care
  • CHRISTUS Health
  • Corpus Christi, TX
  • Description Summary: This is an educational position in which the Chaplain Resident provides spiritual care to patients...
  • 3/28/2024 12:00:00 AM

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Behavioral Health Care Coordinator/SPMI -Denton, TX
  • UnitedHealthcare
  • Corpus Christi, TX
  • For more information about this role and others, please join us for a virtual hiring information session with Marian Cab...
  • 3/27/2024 12:00:00 AM

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Care Manager II - Case Management
  • Christus Health
  • Corpus Christi, TX
  • Description Summary: The Care Manager (CM) II works in collaboration with the patient/family, physicians and multidiscip...
  • 3/27/2024 12:00:00 AM

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CT Technologist NON Certified - Radiology
  • Christus Health
  • Corpus Christi, TX
  • Description Summary: Computerized Tomography (CT) Technologist will be required to perform a wide variety of routine and...
  • 3/27/2024 12:00:00 AM

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RN Field Clinical Care Coordinator/HCBS - North, San Antonio, TX
  • UnitedHealthcare
  • Corpus Christi, TX
  • For more information about this role and others, please join us for a virtual hiring information session with Marian Cab...
  • 3/26/2024 12:00:00 AM

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Provider Services Coordinator
  • Community options
  • Corpus Christi, TX
  • Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states...
  • 3/25/2024 12:00:00 AM

Corpus Christi (/ˌkɔːrpəs ˈkrɪsti/), colloquially Corpus (Latin: Body of Christ), is a coastal city in the South Texas region of the U.S. state of Texas. The county seat of Nueces County, it also extends into Aransas, Kleberg, and San Patricio Counties. It is 130 miles southeast of San Antonio. Its political boundaries encompass Nueces Bay and Corpus Christi Bay. Its zoned boundaries include small land parcels or water inlets of three neighboring counties. The city's population was estimated to be 320,434 in 2014, making it the eighth-most populous city in Texas. The Corpus Christi metropolita...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$63,941 to $88,901
Corpus Christi, Texas area prices
were up 1.2% from a year ago