Contact Center Scheduling Supervisor jobs in Detroit, MI

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Representative I
  • Michigan Credit Union League
  • Auburn, MI FULL_TIME
  • Organization: Cornerstone Community Financial CU
    Date Posted: February 16, 2024
    Region: Southeast Michigan
    Location of Position: Auburn Hills
    Position Level: Entry

    Position Description:

    The Member Contact Center Representative I is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by providing immediate response to members and team members, addresses questions and/or issues that are encountered while doing business with the credit union. Serves as a professional representative of the credit union through all member interactions, which may be via inbound or outbound telephone, online, IVR, mobile banking, and email. Strives to deepen the customer relationship by identifying appropriate products/services and refers customers to other credit union representatives, as appropriate.

  • 19 Days Ago

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CONTACT CENTER MANAGER
  • Michigan Credit Union League
  • Detroit, MI FULL_TIME
  • Organization: Diversified Members Credit Union Date Posted: March 1, 2024 Region: Southeast Michigan Location of Position: DETROIT Position Level: Managerial We are seeking a highly motivated and expe...
  • 20 Days Ago

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Contact center manager
  • Comerica Bank
  • Farmington, MI FULL_TIME
  • Job Description Manager Call Center Team The Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and qu...
  • Just Posted

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Advisor contact center
  • Community Choice Credit Union
  • Warren, MI FULL_TIME
  • This role's main responsibility is to ensure member satisfaction and resolution of member needs through virtual e-channel delivery of communication. Excellent communication including clear ability to ...
  • 2 Days Ago

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Manager Contact Center Team
  • Comerica Bank
  • Farmington, MI FULL_TIME
  • Manager Call Center TeamThe Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and quality goals acros...
  • 1 Day Ago

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Contact Center Agent - Romulus
  • Michigan Credit Union League
  • Romulus, MI FULL_TIME
  • Organization: Public Service CU Date Posted: March 19, 2024 Region: Southeast Michigan Location of Position: Romulus Position Level: Entry Responsibilities: Answering customer calls and emails promptl...
  • 3 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Detroit, MI area

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Intake Specialist/Customer Service Representative
  • Rochester Law Center PLLC
  • Rochester, MI
  • Job Description Job Description Intake Specialist/Customer Service Representative Rochester Law Center - Rochester, MI F...
  • 3/29/2024 12:00:00 AM

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Healthcare Customer Service Rep I PFS Remote
  • Trinity Health
  • Farmington, MI
  • Employment Type: Full timeShift: Day Shift Description: Job Description POSITION PURPOSE The Customer Service Representa...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Hart Medical Equipment
  • Macomb, MI
  • Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We st...
  • 3/28/2024 12:00:00 AM

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Community Living Associate (7am-730pm) Covid vaccine not required
  • PACE Southeast Michigan
  • Pontiac, MI
  • Community Living Participant Care Associate (PCA) POSITION SUMMARY: Under the management of the PACE SEMI's Community Li...
  • 3/28/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Dearborn, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/27/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Wyandotte, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Tyler Technologies, Inc.
  • Troy, MI
  • Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need i...
  • 3/26/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Canton, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/25/2024 12:00:00 AM

Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, the largest United States city on the United States–Canada border, and the seat of Wayne County. The municipality of Detroit had a 2017 estimated population of 673,104, making it the 23rd-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$68,879 to $95,768
Detroit, Michigan area prices
were up 1.2% from a year ago