Contact Center Scheduling Supervisor jobs in El Paso, TX

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • Datamark Careers
  • El Paso, TX FULL_TIME
  • Position Overview:

    The Contact Center Supervisor will oversee and assist contact center employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

    Primary Responsibilities:

    • Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to the quality of service.
    • Trains new employees in the companys customer service policies, procedures, and best practices.
    • Organizes and oversees the schedules and work of assigned customer service representatives.
    • Conducts performance evaluations that are timely and constructive.
    • Handles discipline and termination of employees as needed and in accordance with company policy.
    • Promptly requests approval for necessary staffing adjustments to management in order to meet daily productivity goals.
    • Monitors or reviews calls or other correspondence between representatives and customers.
    • Ensures that representatives are informed about changes to company products and services.
    • Collects data and prepares reports on customer complaints and inquiries.
    • Prepares monthly reports summarizing the assigned customer service teams performance.
    • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Contact Center Manager or other appropriate staff.
    • Hires entry-level customer service employees.
    • Performs other related duties as assigned.

    Minimum Qualifications:

    • Education Requirements:
      • High School Diploma or equivalent
      • Bachelors degree preferred
    • Field Experience:
      • At least 2 years of contact center experience.
    • Position Experience:
      • At least 1 year of experience in a supervisory role.
    • Other Qualifications:
      • Bilingual preferred as per countrys requirement (primary/secondary language English).
      • Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.

    Required Skills:

    • Excellent leadership and mentoring skills
    • Excellent written and verbal communication skills
    • Extensive knowledge of contact center/customer service procedures and principles
    • Demonstrated analytical/problem-solving skills
    • Excellent multi-tasking skills
    • Excellent interpersonal skills
    • Organized with attention to detail.
    • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
    • Ability to coach and mentor customer service representatives.

    Physical Requirements:

    • Crouching: Bending the body downward and forward by bending leg and spine.
    • Reaching: Extending hand(s) and arm(s) in any direction.
    • Standing: Remaining upright on the feet, particularly for sustained periods of time.
    • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
    • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
    • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
    • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
    • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
    • The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
  • 2 Days Ago

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Contact Center Assistant Manager
  • Datamark Careers
  • El Paso, TX FULL_TIME
  • Position Overview: The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to...
  • 18 Days Ago

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Forklift Cherry Picker
  • Partners Personnel - Professional & Contact Center
  • El Paso, TX FULL_TIME
  • Job Description Job Description RESPONSABILITIES : Operate various vehicles for storage or removal of materials Material Handler Prepare products and materials for shipment Load, unload, and stage pro...
  • 1 Month Ago

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Patient Services Specialist-Pediatrics (Contact Center/Alberta)
  • Texas Tech Unv Hlth Sci Ctr El Paso
  • El Paso, TX FULL_TIME
  • Share Patient Services Specialist-Pediatrics (Contact Center/Alberta) Position Description This position is responsible for assuring smooth operation of the contact center patient call flow. Employees...
  • 3 Days Ago

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Center Supervisor
  • KEDPLASMA LLC.
  • El Paso, TX FULL_TIME
  • About Us BPL Plasma is a global leader in the collection of human plasma used in the manufacture of life-saving therapies for patients world-wide. We are a Quality First organization and committed to ...
  • Just Posted

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Call Center Shift Supervisor
  • SOS International LLC
  • El Paso, TX FULL_TIME
  • Overview SOSi is actively seeking a highly motivated, professional and skilled Call Center Shift Supervisor in our El Paso, TX Spanish Interpreter Call Center As a Call Center Shift Supervisor, you wi...
  • 21 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in El Paso, TX area

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Registered Nurse Cath Lab PRN
  • Las Palmas Medical Center
  • El Paso, TX
  • Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Las Palmas Medical C...
  • 3/28/2024 12:00:00 AM

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Registered Nurse Labor and Delivery PRN
  • Las Palmas Medical Center
  • El Paso, TX
  • Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Las Palmas Medical C...
  • 3/27/2024 12:00:00 AM

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Veterinarian for Animal Services (Part-time)
  • City of El Paso, TX
  • El Paso, TX
  • Salary : $94,600.00 - $166,250.00 Annually Location : Various Locations within the City of El Paso, TX Job Type: Unclass...
  • 3/27/2024 12:00:00 AM

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CT Technician II
  • Del Sol Medical Center
  • El Paso, TX
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 3/26/2024 12:00:00 AM

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Associate Clinical Administrative Coordinator - El Paso, TX
  • Optum
  • El Paso, TX
  • WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare deli...
  • 3/25/2024 12:00:00 AM

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Sonographer II Reg PRN
  • Del Sol Medical Center
  • El Paso, TX
  • Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring ...
  • 3/25/2024 12:00:00 AM

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Veterinarian for Animal Services
  • City of El Paso, TX
  • El Paso, TX
  • Salary : $94,600.00 - $166,250.00 Annually Location : Various Locations within the City of El Paso, TX Job Type: Unclass...
  • 3/24/2024 12:00:00 AM

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Case Manager Registered Nurse PRN
  • Del Sol Medical Center
  • El Paso, TX
  • Description Introduction Do you have the career opportunities as a(an) Case Manager Registered Nurse PRN you want in you...
  • 3/24/2024 12:00:00 AM

El Paso is located at the intersection of three states (Texas, New Mexico, and Chihuahua) and two countries (the U.S. and Mexico). It is the only major Texas city on Mountain Time. Ciudad Juarez used to be on Central Time, but both cities are now on Mountain Time. El Paso is closer to the capital cities of four other states - Phoenix, Arizona (345 miles away); Santa Fe, New Mexico, (273 miles away); Ciudad Chihuahua, Chihuahua, (218 miles away), and Hermosillo, Sonora (325 miles away) - than it is to the capital of its own state, Austin (528 miles away). It is closer to Los Angeles, California...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$59,585 to $82,846
El Paso, Texas area prices
were up 1.2% from a year ago