Contact Center Scheduling Supervisor jobs in Eugene, OR

We are seeking an enthusiastic Scheduling Supervisor to join our amazing team.  Our organization is a busy, fast paced and team-oriented orthopedic office.  The ideal candidate must be a dependable team leader, motivated, collaborative, and a positive professional.

Duties include:

• Providing leadership and supervision to the scheduling department.
• Covering and filling in any scheduling position when needed - Working supervisor
• Produces and provides reports on departments’ performance. Analyzes data for process improvement. 
• Monitors performance and provides feedback. Works with Leadership team regarding employee issues including performance write-ups, terminations, and other interpersonal issues.         
• Coordination of daily activities within the Scheduling department.
• Works with Director to implement new projects and processes.
• Evaluates current work flow and makes improvements.
• Conducts yearly performance evaluations of assigned staff with Associate Director as well as engaging in ongoing coaching, including corrective action as needed.
• Collaborate with HR on the hiring process responsible for screening applicants, interviewing and selection of staff, arranging their daily training/mentoring/support.
• Arrange and participates in the ongoing development of employees.
• Provides assistance in managing escalated issues as needed within the Clinic, maintaining a positive customer service approach at all times.
• Develops weekly schedule for assigned staff and develops plan for low staffing issues as needed.
• Resolves patient complaints, and refers unresolved complaints to appropriate Director and refers complaints requiring investigation to the Director of Patient Access.
• Works with Director regarding any changes or decisions involving staffing issues and responsibilities as needed, within assigned staffing levels.
• Ensures compliance with current Slocum policies and procedures.
• Ensures that all training manuals and department protocols are kept current.
• Lead departmental meetings, developing agendas and recording minutes.
• Participates in other meetings as requested by administration.
• Reports regularly to Director regarding operational issues.
• Communicates daily and as needed with staff and administration.
• Assists with budget preparations and staff planning
• Acts as a positive role model in demonstrating excellent patient care and service standards.
• Coordinates across departments for implementation of new projects/processes.
• Other duties as assigned.

This position reports directly to the Director of Patient Access.  We’re seeking an individual that has the ability to manage the team from a high level, but is also able to step in and provide coverage when needed.