Contact Center Scheduling Supervisor jobs in Fairbanks, AK

About Us

Family Centered Services of Alaska (FCSA) is a nonprofit 501 (c) (3) corporation founded in 1989 by Fairbanks, Alaska community members committed to helping children with a wide spectrum of behavioral and mental health needs. Today, FCSA has over 100 employees dedicated to our mission of providing unconditional care to children and their families.

FCSA provides behavioral and mental health services to youth aged 5-19. Services include outpatient therapy, education, foster care, and short or long-term residential treatment. FCSA is nationally accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and was one of the first organizations to be licensed by the state to establish, recruit, and monitor foster homes.

Smart Start Learning Center is a subsidiary of FCSA and provides daytime care to families in our community. Employees of FCSA are eligible to enroll their children in childcare services and enjoy a discount on their monthly tuition (contingent on enrollment availability).

About the Job

The Floor Supervisor position is a Exempt (Salary) position.

Tuesday- Saturday, 8am-5pm.

Responsibilities:

Responsible for the overall direction, coordination and evaluation of assigned shift, unit, and/or cottage. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including conducting performance appraisals. Responsibilities include planning, assigning and directing work of employees; addressing complaints and resolving problems. Supervisory Responsibilities: The position will directly supervise Lead MHT Staff and Mental Health Technician staff at the RTC.

Qualifications:

Freedom from previous criminal convictions that may adversely affect the employee’s compatibility with the RTC clients and employee standards established by FCSA. A fingerprint and/or records check will be required.

All applicants must be at least 21 years of age due to State of AK regulations and must pass a State of AK Background Check.

Current Alaska driver’s license and insurable driving record in accordance with FCSA policy limitations/restrictions. This position is a driving position. Applicants will be required to submit a driving record if selected for the position.

HSD or GED equivalent.

Bachelor’s Degree or equivalent work experience in psychology, social work, justice, guidance and counseling, sociology, education, nursing, or other human service field preferred.

*Equivalent work and/or educational experience may be substituted on a year by year basis. When substituting educational experience 30 college credits will be considered equal to one year of substitute experience.in a human service field or related field from an accredited institution or the documented equivalent of full-time experience working with youth in the human service field.

At least 1 year working in the mental health or behavioral health field required.

At least 1 year in a management or supervisory role required.

Strong Interpersonal and leadership skills adequate to work effectively as the facilitator of a treatment team.

Strong organizational skills, excellent verbal communication skills and characteristics suitable to provide a positive role model for adolescents.

Strong Communication and emotional skills adequate to work as part of a treatment team.

Strong computer skills, to include familiarity with Microsoft Office, Publisher and Excel.

Experience in proofreading professional correspondence.

Physical ability to employ The Therapeutic Aggression Control Techniques-II (TACT II) after being certified.

Strong work and professional ethics.

Strong organizational skills and the ability to prioritize work assignments.

Must certify or be certified and remain current in First Aid and CPR certificate.

Must be able to work flexible hours when necessary, including evenings or weekends

Knowledge of State of Alaska, Residential Child Care Facilities regulations.

Family Centered Services of Alaska Benefits:

Family Centered Services of Alaska provides on the job training, career advancement opportunities, and tuition reimbursement for employees looking to further their education in behavioral health related fields. FCSA offers a full benefits package including paid time off, medical & dental insurance, vision reimbursement, life & disability insurance, and a generous retirement plan.

FCSA is a nonprofit organization that is tax exempt under Section 501(c)(3) of the Internal Revenue Code. Employees working for Family Centered Services of Alaska qualify for Public Service Loan Forgiveness (PSLF) for federal student loans. For more information on how to qualify, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service#pslf-process

Job Type: Full-time

Pay: $53,040.00 - $56,270.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• We are located in Fairbanks, AK. Do you currently live in our local area?

If not, please provide a timeframe as to when you will be in our local area?

• Do you meet our minimum age requirement of 21 years of age?
• Do you have a completed Bachelor’s Degree or equivalent work experience in psychology, social work, justice, guidance and counseling, sociology, education, nursing, or other human service field preferred.

Education:

• High school or equivalent (Required)

Experience:

• Management/Supervisory: 1 year (Required)
• Mental Health or Behavioral Health: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Fairbanks, AK: Relocate before starting work (Required)

Work Location: In person