Contact Center Scheduling Supervisor jobs in Grand Forks, ND
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Contact Center Specialist
- Altru Health System
-
Grand Forks, ND
FULL_TIME
- Location: Altru Patient Services 3065 Demers Ave Grand Forks, ND 58201 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Essential Job Functions: Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3831 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Equal Opportunity Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
- 13 Days Ago
Center supervisor
- UHaul
-
East Grand Forks, MN
FULL_TIME
- Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
- 5 Days Ago
Supervisor Environmental Services
- Lakewood Health Center
-
BAUDETTE, MN
FULL_TIME
- OverviewCHI LakeWood Health provides long-term care family practice-clinic 15-bed critical-access hospital public health and assisted living services. Nestled in Baudette MN just minutes from Lake of ...
- 21 Days Ago
Local Contact Person for Pharmacovigilance with Swedish and English language
- NOR IQVIA RDS Norway
-
Oslo, MN
FULL_TIME
- As the Local Contact for Pharmacovigilance with Swedish and English language, you will act as local contact for Pharmacovigilance for customers requiring the services for their product(s). This role c...
- 6 Days Ago
Registered Nurse (RN) | $39-45/hr | Self-Scheduling
- Interim HealthCare - Sioux Falls, SD
-
Grand Forks, ND
PART_TIME
- Registered Nurse Serving staffing partners in the Fargo, Wahpeton, Valley City, Jamestown, Grand Forks, Bismarck, Dickinson, Minot, and numerous other rural locations. Our Registered Nurses enjoy some...
- 10 Days Ago
Licensed Practical Nurse (LPN) | $36-41/hr | Self-Scheduling
- Interim HealthCare - Sioux Falls, SD
-
Grand Forks, ND
PART_TIME
- Licensed Practical Nurse (LPN) Serving staffing partners in the Fargo, Wahpeton, Valley City, Jamestown, Grand Forks, Bismarck, Dickinson, Minot, and numerous other rural locations. Our Licensed Pract...
- 10 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in Grand Forks, ND area
Now Service Team Member
- Michaels Stores
-
Grand Forks, ND
- Store - GRAND FORKS, ND Deliver friendly customer service, help customers shop our store, and find what they're looking ...
- 5/8/2024 12:00:00 AM
Paraprofessional Houseparent Position I
- State of North Dakota
-
Grand Forks, ND
- The main responsibility is to devote attention and appropriate supervision to the student/client during non-instructiona...
- 5/6/2024 12:00:00 AM
Applied Behavior Analyst
- State of North Dakota
-
Grand Forks, ND
- Life Skills & Transition Center - Grand Forks, North Dakota - Applied Behavior Analyst Hiring Range: $4,971 - $6,628 per...
- 5/5/2024 12:00:00 AM
Retail Service Advisor
- Office Depot
-
Grand Forks, ND
- Job Description At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our custo...
- 5/5/2024 12:00:00 AM
Customer Service Sales Specialist
- InsuraTec Services Group
-
Grand Forks, ND
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 5/5/2024 12:00:00 AM
Skilled Nursing LPN Charge Nurs
- Sanford Hillsboro Care Center
-
Hillsboro, ND
- Summary: Long-Term Acute Care RN/LPN provides care to patients with chronic conditions and prolonged or incurable illnes...
- 5/4/2024 12:00:00 AM
Customer Service Representative Weekends Only
- Planet Fitness
-
Grand Forks, ND
- Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
- 5/4/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Grand Forks, ND
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 5/4/2024 12:00:00 AM
About Grand Forks, North Dakota
Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$64,393 to $89,538
Grand Forks, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago