Contact Center Scheduling Supervisor jobs in Hollywood, FL

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Billing Supervisor

    Employment Type: Full-Time, Mid-Level

    Department: Financial   


    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    - Ensures accurate observance of e-billing requirements and processes.

    - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

    - Ensures timely invoice submission to clients, based on established timelines.

    - Creates and distributes ad hoc operational and billing reports to management as requested.

    - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

    - Supports internal and external auditors as requested.

    - Supervises e-billing and receivables staff.

    - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

    - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

    - Delegates assignments and projects to staff as appropriate


    Qualifications:

    - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

    - High attention to detail, outstanding organizational skills and the ability to manage time effectively.

    - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

    - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

    - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

    - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

    - Ability to work both independently and as part of a cross-functional, collaborative team. 

    - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

    - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

    - Two years of supervisory experience in similar role and ability to assume a leadership role.

    - Advanced knowledge of MS Applications to include Excel, Outlook, and Access.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com


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Contact Center Manager - Technical Support
  • Hotwire Communications
  • Fort Lauderdale, FL FULL_TIME
  • The Contact Center Manager for Technical Support leads the technical support team; coordinates the workforce planning process and communicates properties’ technical service events (outages, maintenanc...
  • 24 Days Ago

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Patient Contact Center Representative - Healthcare
  • Athena Medical Management Group LLC
  • Coral Springs, FL FULL_TIME
  • Purpose: The call center scheduling coordinator supports Athena Medical Group Centers by becoming the liaison between our company and its current and potential patients. The role of each call center s...
  • 1 Month Ago

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Contact Center Associate (2nd Shift) (Hybrid)
  • Space Coast Credit Union
  • Miramar, FL FULL_TIME
  • Space Coast Credit Union (SCCU), the 3rd largest credit union in the state is looking for a Full Time Contact Center Associate (2nd Shift) to join our ONESCCU team at our Miramar Operations Center. SC...
  • 10 Days Ago

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Medical Administrative Assistant (Scheduling Experience Required)
  • Osteopathic Medical Arts Center [OMAC]
  • Fort Lauderdale, FL FULL_TIME
  • ***PLEASE READ THOROUGHLY*** OMAC (Osteopathic Medical Arts Center) is seeking an experienced and responsible Front Desk Receptionist who appreciates a progressive work environment. Experience in priv...
  • 6 Days Ago

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Medical Center Supervisor
  • Sanitas
  • Lauderhill, FL OTHER
  • Job Details Job Location: Broward - Tamarac - Lauderhill, FL Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: Up to 5% Job Category: Epidemology Des...
  • 15 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Hollywood, FL area

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Sr. Customer Service Representative 01/07/2022 Fort Lauderdale
  • Sixt Rent a Car
  • Fort Lauderdale, FL
  • As a Sr. Customer Service Representative for the Contact Center, you will be is responsible for assisting the Supervisor...
  • 4/22/2024 12:00:00 AM

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CLIENT SUPPORT ASSISTANT II - Social Services
  • Care Resource
  • Fort Lauderdale, FL
  • Essential Job ResponsibilitiesWelcomes clients into the agency and provides orientation/education regarding the agency a...
  • 4/22/2024 12:00:00 AM

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Contact Center Associate 1 - Doral
  • University of Miami Miller School of Medicine
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative
  • VentureTech Solutions
  • Fort Lauderdale, FL
  • Position: Customer Service Representative - In Office (Plantation, FL) Summary for Customer Service Representative Alpha...
  • 4/20/2024 12:00:00 AM

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Part Time Customer Experience Manager
  • Michaels Stores, Inc.
  • North Miami Beach, FL
  • Store - FT LAUD-AVENTURA, FL Deliver a customer centric shopping experience by managing and delivering effective front-e...
  • 4/19/2024 12:00:00 AM

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Sr. Customer Service Representative - Doral
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 4/19/2024 12:00:00 AM

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Call Center Representative
  • YMCA of South Florida
  • Fort Lauderdale, FL
  • The Call Center Representative engages members and guests over the phone, responds to their needs, and promotes informat...
  • 4/18/2024 12:00:00 AM

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CLIENT SUPPORT ASSISTANT II - Social Services
  • Care Resource
  • Fort Lauderdale, FL
  • Essential Job Responsibilities Welcomes clients into the agency and provides orientation/education regarding the agency ...
  • 4/18/2024 12:00:00 AM

Hollywood is a city in Broward County, Florida, between Fort Lauderdale and Miami. The average temperature is between 68 and 83 °F (20 and 28 °C). As of July 1, 2017, Hollywood had a population of 153,627. Founded in 1925, the city grew rapidly in the 1950s and 1960s, and is now the twelfth-largest city in Florida. Hollywood is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. Hollywood is located at 26°1′17″N 80°10′30″W / 26.02139°N 80.17500°W / 26.02139; -80.17500 (26.021467, -80.174910). According to the United States Cen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$66,006 to $91,777
Hollywood, Florida area prices
were up 2.9% from a year ago