Contact Center Scheduling Supervisor jobs in Jacksonville, FL

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Supervisor jobs

S
Contact Center Supervisor
  • Serenity Healthcare
  • Ponte Vedra Beach, FL FULL_TIME
  • Contact Center Supervisor
    Our customer care team is critical to our mission of helping people take back their lives from depression and anxiety. As a supervisor, you will support multiple physician practices across the country as the first point of contact with our patients as well as handling critical, centralized processes. In addition, we expect our employees in this center to be patient focused and people centric. This role sets the tone for the quality of the patient experience. This is a great opportunity to grow your career and make a difference for those who need it most.
    Responsibilites
    • Ability to use and interpret data to monitor complex processes.
    • Manage metrics, performance criteria, policies, and procedures.
    • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
    • Provide coaching, feedback, and performance reviews.
    • Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.
    Qualifications
    • 1-3 years of supervisory experience.
    • Experience working in high volume customer service or call center environment.
    • Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
    • Passion for helping and supporting those that struggle with mental health.
    • Demonstrated ability to consistently make appropriate decisions while juggling multiple priorities.
    • Highly organized with keen attention to detail.
    • Self-motivated and driven.
    • Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
    • Comfortable communicating with all levels of professionals.
    Benefits
    • Competitive Pay
    • Medical, Dental, Vision (Serenity covering 90% of your insurance premium!)
    • Life insurance
    • Flexible spending account
    • Paid time off
    • 10 Major Holidays off
    • 401k
    • Paid bi-weekly treats & lunches
    • Onsite Fitness Center
    Who We Are
    Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development.
  • 1 Month Ago
Apply this Job
E
Contact Center Specialist Lead
  • EverBank N.A.
  • Jacksonville, FL FULL_TIME
  • Contact Center Specialist Lead The Contact Center Specialist Lead directly supervises Contact Center staff that provide outstanding customer service to the organization's customers. This job is respon...
  • Just Posted
Apply this Job
F
Contact Center Representative II
  • Florida State College at Jacksonville
  • Jacksonville, FL FULL_TIME
  • Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overa...
  • 2 Days Ago
Apply this Job
F
Contact Center Representative I
  • Florida State College at Jacksonville
  • Jacksonville, FL FULL_TIME
  • Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overa...
  • 12 Days Ago
Apply this Job
M
Contact Center Representative II (Experienced)
  • MCI Careers
  • Orange, FL FULL_TIME
  • LOCATIONOrange Park, FL JOB TYPEFull-Time PAY TYPESHourly Bonus SALARY$13.10 - $17.10 / hour APPLICATION DETAILSNo Resume Required, On-site Interview POSITION OVERVIEW CALL CENTER REPRESENTATIVE II (E...
  • 14 Days Ago
Apply this Job
M
Contact Center Representative II (Experienced)
  • MCI Military Recruitment
  • Orange, FL FULL_TIME
  • POSITION OVERVIEW CALL CENTER REPRESENTATIVE II (EXPERIENCED) We are looking for experienced call center representatives to support inbound and outbound customer service and sales projects for a wide ...
  • 28 Days Ago
Apply this Job
View All Contact Center Scheduling Supervisor Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Scheduling Supervisor jobs found in Jacksonville, FL area

M
Inbound Helpdesk Representative ($15/hr.)
  • MCI Military Recruitment
  • Orange Park, FL
  • POSITION OVERVIEW: INBOUND HELPDESK REPRESENTATIVE We are looking for help desk representatives to support inbound custo...
  • 4/26/2024 12:00:00 AM
Apply this job
M
Inbound Call Center Agent (Tolling)
  • MCI Military Recruitment
  • Orange Park, FL
  • POSITION OVERVIEW: INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS We are looking for Customer Service ...
  • 4/26/2024 12:00:00 AM
Apply this job
D
Lead Contact Representative (9-month Roster) - Bilingual (Spanish)
  • Department Of The Treasury
  • Jacksonville, FL
  • Duties WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION? A description of the business units can be found at: https://www.j...
  • 4/24/2024 12:00:00 AM
Apply this job
C
Team Leader Jacksonville, Florida Job Type: Contact Center
  • Concentrix Corporation
  • Jacksonville, FL
  • **Welcome to Concentrix! Please select your location so you can see relevant content for your country.** **Post Date:** ...
  • 4/24/2024 12:00:00 AM
Apply this job
C
Customer Service Representative
  • Caliber Collision
  • Jacksonville, FL
  • Service Center Jacksonville FL - Merrill Rd Job Summary Provides World Class Customer Service Experience to all Caliber ...
  • 4/23/2024 12:00:00 AM
Apply this job
F
Customer Service Representative I
  • Fortegra
  • Jacksonville, FL
  • **Customer Service Representative I** * 10751 Deerwood Park Blvd, Jacksonville, FL 32256, USA * Full-time **Company Desc...
  • 4/23/2024 12:00:00 AM
Apply this job
T
Region Customer Relations Specialist - Remote
  • Trutech Inc
  • Jacksonville, FL
  • ** Region Customer Relations Specialist - Remote** **Job Category****:** Customer Service **Requisition Number****:** RE...
  • 4/23/2024 12:00:00 AM
Apply this job
M
Customer Experience Manager
  • Michaels Stores, Inc.
  • Jacksonville, FL
  • Store - JAX-DUVAL RD, FL Deliver a customer centric shopping experience by managing and delivering effective front-end o...
  • 4/22/2024 12:00:00 AM
Apply this job
View All Contact Center Scheduling Supervisor Jobs

About Jacksonville, Florida

Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida. Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$64,639 to $89,877
Jacksonville, Florida area prices
were up 1.5% from a year ago
View detail