Contact Center Scheduling Supervisor jobs in Long Beach, CA
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
-
Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services.
Key Accountabilities- Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals.
- Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve
- Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output.
- Partner with various departments to define consistent handoff points between contact center and other areas.
- Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution.
- Special Project support - Works across multiple HR disciplines/companies as needed.
Qualifications, Experience, Skills- Bachelor’s degree in Human Resources, Business Administration, or other related fields
- Minimum 2 years of supervisory experience in a Customer Service atmosphere required
- Minimum 2 years of professional HR experience preferred
- Knowledge and awareness of key HR standards and policies
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
- Strong analytical, problem-solving, and decision-making skills
- Significant customer service experience and ability to manage customer expectations
- Demonstrated effectiveness when dealing with dissatisfied customers
- Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
- Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations
- Ability to effectively provide HR counsel to team members and managers
- Adaptive and flexible to new ideas and change
- Ability to handle confidential and sensitive information
- Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software
Workstyle- Remote
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 12 Days Ago
OR Scheduling Secretary - Centralized Scheduling - FT Variable
- UC Irvine Medical Center
-
Lakewood, CA
FULL_TIME
- Updated: Apr 12, 2024 Location: Lakewood Job Type: Department: Centralized Scheduling-LAK I. Job Summary: Performs scrub and supply duties under the supervision of staff nurse. Maintains an environmen...
- 8 Days Ago
Supervisor, Production Scheduling
- Singer Vehicle Design
-
Torrance, CA
FULL_TIME
- About Singer : We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and op...
- Just Posted
Supervisor, Production Scheduling (Torrance, CA)
- Singer Vehicle Design
-
Torrance, CA
FULL_TIME
- About Singer We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and oper...
- 2 Days Ago
Patient Access Rep I- Centralized Scheduling
- Torrance Memorial Medical Center
-
Torrance, CA
FULL_TIME
- Under direct supervision, this position performs tasks to ensure financial stability by entering patient data accurately, timely, and efficiently in order to create a claim to bill for medical service...
- 18 Days Ago
Outpatient Scheduling Rep I - COR Cardiology FT Days
- Torrance Memorial Medical Center
-
Torrance, CA
FULL_TIME
- This position performs a variety of clerical tasks including greeting and directing patients, scheduling appointments for physician visits and diagnostic tests and answering telephones. Under general ...
- 24 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in Long Beach, CA area
Client Services Operations Coordinator
- Chrysalis Center Inc
-
Los Angeles, CA
- Job Description Job Description Job Summary:The Client Services Operations Coordinator is one of the first points of con...
- 4/24/2024 12:00:00 AM
RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligible
- Hiring Now!
-
Los Angeles, CA
- RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensa...
- 4/24/2024 12:00:00 AM
Call Center Representative
- Wilmington Community Clinic
-
Los Angeles, CA
- Job Description Job Description Join Wilmington Community Clinic! Have you ever wanted to be a part of something bigger?...
- 4/24/2024 12:00:00 AM
Member Services Representative I (UCLA)
- Wescom Credit Union
-
Los Angeles, CA
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Ca...
- 4/22/2024 12:00:00 AM
Bank Contact Center Supervisor
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/21/2024 12:00:00 AM
Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*
- Missionheritage
-
Brea, CA
- ** Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*** **** New **We are looking for Customer Servic...
- 4/21/2024 12:00:00 AM
Customer Experience Professional
- Smartcity
-
Long Beach, CA
- ** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition N...
- 4/20/2024 12:00:00 AM
Service Center Supervisor
- Gulfstream Aerospace Corporation
-
Los Angeles, CA
- Service Center Supervisor in GAC Van Nuys Unique Skills: 2nd Shift - Van Nuys $5000 Sign on bonus eligible The compensat...
- 4/4/2024 12:00:00 AM
About Long Beach, California
Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city.
The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$75,572 to $105,078
Long Beach, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago