Contact Center Scheduling Supervisor jobs in Lowell, MA

Purpose

Provide supervision to Patient Call Center and provide backup support to Call Center Reps and Manager when work load requires.

Duties and Responsibilities

1. Answer escalated calls as needed from representatives and resolve issues

2. Review EOBs submitted by the staff for review and make necessary adjustments when needed

3. Assist with training of new hires as needed

4. Answer questions from Team Leads and Call Center Reps

5. Enforce the existing polices within the department

6. Perform duties of Call Center Rep as needed including answering ACD calls

7. Assign work to staff and ensure completion

a. May delegate day to day oversight to team leads

8. Ensure staff is trained and aware of job and company expectations and determine remedial action when needed

9. Ensure cooperative team environment by

a. Effectively communicating with staff about department and company initiatives

b. Adjusting procedures as necessary to create process efficiencies

c. Resolving issues among staff

d. Encouraging constructive feedback from staff and between team members

10. Uphold company mission, vision and values

11. Proactively monitor company policies and address transgressions appropriately

12. Monitor and enforce compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

13. Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in LogixGarden relevant to this position

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.

Education (Degrees, Certificates, Licenses, Etc.)

High School Diploma or equivalent combination of education and experience required.

Computer Skills

Prior word processing, spreadsheet and internet software experience including proficiency with MS Excel and MS Word required.

Experience

One to two years related billing experience preferred, previous supervisory experience highly desired.

Specific Job Knowledge, Skill and Ability

1. Ability to review the work of others

2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals

3. Ability to write routine reports and correspondence

4. Ability to communicate effectively verbally and in writing

5. Ability to speak effectively before groups of customer or fellow employees

6. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

7. Ability to deal with problems involving several concrete variables in standardized situations

8. Specific vision abilities required by this job include close vision

9. Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms

Benefits at LogixHealth:

We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.

About LogixHealth:

At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.

Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.

At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.

To learn more about us, visit our website https://www.logixhealth.com/.

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