Contact Center Scheduling Supervisor jobs in Nassau, NY

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Scheduling Coordinator
  • Shaker Place Rehabilitation & Nursing Center
  • Albany, NY FULL_TIME
  • Scheduling Coordinator

    Full Time | Day Shift working 8-4 pm

    NYS Pension & Retirement Plan | Tuition Reimbursement | On-Site Day Care - Opening Soon!

    ** Pay rate at $22.49/hour **

    Shaker Place Rehabilitation & Nursing is a 5-Star Quality Rated Senior Care Community conveniently located in Albany County, NY.


    Scheduling Coordinator Requirements:

    • Graduation from high school or possession of a high school equivalency diploma and one year experience in creating complex schedules in staffing, human resources, payroll, or a closely related field.

    Responsibilities of a Scheduling Coordinator:

    • Is responsible to schedule all nursing personnel to ensure daily staffing levels meet both regulatory and administratively established staffing levels.
    • May be responsible to schedule other departmental personnel as directed.
    • Shall schedule personnel in accordance with collective bargaining agreements.
    • Shall be responsible for staffing on a 24 hour/7-day basis.
    • Distributes schedules to personnel at least two weeks prior to the commencement of the work schedule.
    • Generates reports as requested by the Executive Director.
    • Tracks daily the number of staff hours per patient day.
    • Determines work assignments and work locations for all personnel the position schedules.
    • Maintains various rosters of personnel for purposes such as call-in substitution, float personnel, per diem eligibility, overtime volunteers.
    • Determines and assigns vacation time and other time off in accordance with union contracts and by order of request submission.
    • Works with various department manager to determine excused and unexcused absences.
    • Maintains a log of employees who have excessive absenteeism and patterns of absenteeism or tardiness.
    • Tracks absenteeism due to FMLA's and other approved leaves of absence.

    Each day and every interaction are an opportunity to further Our Mission of providing the highest quality of care and demonstrate respect, dignity, and compassion to not only our Residents but also our Staff.

    Exceptional Benefits you won't find elsewhere:

    • Experience Based Pay & Shift Differentials
    • New York State Pension & Retirement Plan
    • Tuition Reimbursement
    • On Site Day Care - opening soon!
    • Health Insurance Options: Low cost or No cost Health, Dental, Vision, Prescriptions for you & your family
    • Generous Paid Time Off includes vacation, personal, holidays.
    • 401K Deferred Compensation: full or part time.
    • Monthly Bus Pass: Discounted rate of only $9
    • So much more including Life Insurance, Flexible Spending Accounts, 529 College Savings Plan and more!

    About Shaker Place Rehabilitation & Nursing:

    • Beautiful, recently renovated, state-of-the-art facilities with new amenities, advanced equipment, and thoughtful design.
    • We cultivate a supportive, inclusive, respectful, diverse, and welcoming culture committed to providing the highest quality of care to our residents.
    • Our Mission is to provide comprehensive care and exceptional services to the people of Albany County and surrounding areas.
    • For nearly 50 years, we have been committed to enhancing each resident's quality of life and valuing their independence, dignity, and happiness.

    Shaker Place Rehabilitation & Nursing Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.

  • 9 Days Ago

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Center supervisor
  • Aeropostale
  • Albany, NY FULL_TIME
  • Overview As a Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute assigned store o...
  • Just Posted

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Center Supervisor
  • Community Development Institute Head Start
  • South Cairo, NY FULL_TIME
  • Location: 2395 County Road 23B South Cairo, NY 12482 Pay Period: Hourly Fixed Salary: $ 21.78 Weeks per Year: 42 Hours Per Week: 40 Center Supervisor Pay Rate: $ 1,742.40 biweekly Benefits: Paid Vacat...
  • 9 Days Ago

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Center Supervisor
  • Community Development Institute Head Start
  • Cairo, NY FULL_TIME
  • Location: 30 Volunteer Drive Cairo, NY 12413 Pay Period: Hourly Fixed Salary: $ 21.78 Weeks per Year: 42 Hours Per Week: 40 Center Supervisor Pay Rate: $ 21.78 hourly Benefits: Paid Vacation time and ...
  • 28 Days Ago

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RN- Supervisor
  • Delmar Center
  • Delmar, NY FULL_TIME
  • Delmar Center is hiring a Registered Nurse (RN) Supervisor in Delmar, NY. Duties: Complete resident care requirements by scheduling and assigning nursing staff Establish a compassionate environment by...
  • 1 Month Ago

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RN- Supervisor
  • Delmar Center
  • Albany, NY FULL_TIME
  • Delmar Center is hiring a Registered Nurse (RN) Supervisor in Delmar, NY. Duties: Complete resident care requirements by scheduling and assigning nursing staff Establish a compassionate environment by...
  • 1 Month Ago

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0 Contact Center Scheduling Supervisor jobs found in Nassau, NY area

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Medical Equipment Inventory Handler
  • Hill-Rom Holdings, Inc.
  • Albany, NY
  • Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to ...
  • 3/28/2024 12:00:00 AM

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QA Specialist - Raw Materials (New Materials)
  • Regeneron Pharmaceuticals
  • Rensselaer, NY
  • The Raw Materials department is hiring! The QA Specialist - Raw Materials (New Materials) performs activities in support...
  • 3/28/2024 12:00:00 AM

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Change Control Specialist (Manufacturing)
  • Regeneron Pharmaceuticals
  • Rensselaer, NY
  • We are currently looking to fill multiple Change Control Specialist positions supporting our Manufacturing team. These p...
  • 3/28/2024 12:00:00 AM

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Senior Patient Accounts Processor (req 100771)
  • Whitney M Young Jr Health Center
  • Albany, NY
  • GENERAL RESPONSIBILITIES: The Senior Patient Accounts Processor at Whitney Young Health ensures the financial integrity ...
  • 3/28/2024 12:00:00 AM

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WIC Qualified Nutritionist (Req 100773)
  • Whitney M Young Jr Health Center
  • Albany, NY
  • GENERAL RESPONSIBILITIES: The Qualified Nutritionist at Whitney Young Health develops and implements the Nutrition Servi...
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner/ Physician Assistant
  • Potomac Management Solutions
  • Glenmont, NY
  • We're seeking experienced Nurse Practioner/Physician Assistant to join our professional team at the Glenmont Job Corps C...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - 2nd Shift
  • Leaf Home Safety Solutions
  • Hudson, NY
  • ** Customer Service Representative - 2nd Shift** **Job Category****:** Call Center **Requisition Number****:** CUSTO0118...
  • 3/26/2024 12:00:00 AM

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Research Scientist 2
  • StateJobsNY
  • Rensselaer, NY
  • A Bachelor's Degree and three years of professional research experience in the area(s) of child welfare, criminal justic...
  • 3/25/2024 12:00:00 AM

Nassau, the name of several places in New York State, may refer to: Nassau (village), New York Nassau (town), New York Nassau County, New York Nassau Island, former name of Long Island...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$74,888 to $104,122
Nassau, New York area prices
were up 1.5% from a year ago