Contact Center Scheduling Supervisor jobs in New Haven, CT
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Mgr-Scheduling and Payroll
- Madison House Center
-
Madison, CT
FULL_TIME
-
POSITION SUMMARY:
Monitors scheduling and timekeeping for all center employees. Controls center labor spend using GenStar scheduling and timekeeping software by reviewing potential leakage points daily.
RESPONSIBILITIES/ACCOUNTABILITIES:
1. Minimizes avoidable premium pay (overtime and agency) through effective scheduling and time keeping strategies
2. Ensures nursing HPPD is at the appropriate budgeted level and volume-adjusted schedule changes are made while balancing optimal utilization of employees with consistent quality care and labor spend.
3. Ensures and reviews pay period end to minimize overpayment of premium pay (overtime and agency) through effective time keeping and payroll strategies
4. Monitors centers labor management performance against key performance indicators to optimize clinical, financial and human resource operating results.
5. Searches for and reports root issues to problems occurring in scheduling and time keeping efficiencies
6. Ensures center compliance with Genesis personnel policy, Genesis labor management policy, center pay practices and collective bargaining agreements if applicable
7. Monitors pay practices and ensures appropriate utilization of resources
8. Maintains center nursing staff coverage at all times
9. Balances staffing needs, employee schedule preferences, and financial needs
10. Minimizes open positions and optimizes employees' schedules by performing position control analysis in collaboration with managers
11. Communicates open positions to administrator, scheduling manager, employee relations and recruiting
12. Responds to call-offs to ensure center coverage
13. Reviews and tracks time off requests. Coordinates schedule changes with management and secures advance approvals for booking agency staff
14. Communicates open shifts weekly to staffing services to fill temporary staffing needs
15. Ensures that non-nursing department heads maintain schedules and reconcile timecards daily in GenStar
16. Processes payroll in accordance with established policies and procedures
17. Reviews timecards daily to ensure proper authorization of overtime and adjustments
18. Enters special pay and bonus information daily
19. Resolves exceptions and special pay
20. Processes payroll corrections prior to post date
21. Responsible for assisting with the processing of benefits elections
22. Liason between Benefits department and Labor Spend Dept.
23. Files all reports
24. Responds to employee inquiries
25. Orients new employees through the welcoming program to ensure policy guidance
26. Maintains confidentiality
27. Performs other duties as requested.
MSP5
Qualifications:
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Work experience preferably in healthcare and a bachelors degree is preferred2. Experience in scheduling, timekeeping, or payroll3. Experience with timekeeping systems and software4. Works flexible hours in order to meet with employees who work 24/75. Willing to travel as necessary6. This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs. EEO/AA, M/F, Vet, Disabled Other Info
Position Type: Full Time
Pay Target: $17 - $22
Job City: Madison
Requisition Number: 440966
Not Stated - 25 Days Ago
Mgr-Scheduling and Payroll
- Madison House Center - Madison, CT
-
Madison, CT
FULL_TIME
- POSITION SUMMARY: Monitors scheduling and timekeeping for all center employees. Controls center labor spend using GenStar scheduling and timekeeping software by reviewing potential leakage points dail...
- 5 Days Ago
Temperature Service Center Supervisor
- Biotouch
-
West Haven, CT
FULL_TIME
- The Temperature Service Center (TSC) Supervisor is responsible for the oversight of all temperature control (TC) operations, which includes monitoring packaging inventory, managing a team of leads and...
- 30 Days Ago
Nursing Supervisor
- Milford Health & Rehabilitation Center
-
Milford, CT
FULL_TIME
- - A Great Place to Work Milford is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful t...
- 1 Day Ago
Nursing Supervisor
- Civita Care Center at Cheshire
-
Cheshire, CT
FULL_TIME
- We are currently seeking dynamic individuals who are looking for an opportunity to have a direct and positive impact on the lives of our residents here at our facility. Benefits include but are not li...
- 26 Days Ago
RN Supervisor
- West Haven Center for Nursing and Rehabilitation
-
West Haven, CT
PART_TIME
- West Haven Center for Nursing and Rehabilitation is seeking experienced RN's to join our team!We are currently hiring for overnight shifts along with every other weekend and per diem. Candidates must ...
- 1 Month Ago
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0 Contact Center Scheduling Supervisor jobs found in New Haven, CT area
Bilingual Customer Service Representative
- Coordinated Transportation Solutions
-
Trumbull, CT
- Job Description Job Description The Bilingual Spanish Customer Service Representative is responsible for handling incomi...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Coordinated Transportation Solutions
-
Trumbull, CT
- Job Description Job Description Must have received or be willing to receive the COVID-19 vaccination by date of hire to ...
- 4/22/2024 12:00:00 AM
Customer Service Agent
- Herzog Contracting Corp.
-
New Haven, CT
- location Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Mid...
- 4/22/2024 12:00:00 AM
Land Steward for Greenwich Audubon Center
- Ornithologyexchange
-
Greenwich, CT
- * Land Steward for Greenwich Audubon Center ** Land Steward for Greenwich Audubon Center** + 20 hours ago Employer: Nati...
- 4/22/2024 12:00:00 AM
Call Center Representative
- Mysocialwiz
-
West Haven, CT
- Job Description Job Description Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You ...
- 4/21/2024 12:00:00 AM
Patient Services Representative
- Wheeler Clinic
-
Waterbury, CT
- Patient Services Representative Waterbury, CT, USA Req #1443 Wednesday, April 17, 2024 Wheeler's vision is that all peop...
- 4/21/2024 12:00:00 AM
Patient Services Coordinator/Customer Service Coordinator
- Physical Therapy & Sports Medicine Centers
-
Westbrook, CT
- Job Description Job Description Physical Therapy & Sports Medicine Centers (PTSMC) is seeking a Part-Time Patient Servic...
- 4/21/2024 12:00:00 AM
Patient Access Liaison - Part Time - Danbury Hospital
- Danbury Health Systems
-
Danbury, CT
- Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, No...
- 4/19/2024 12:00:00 AM
About New Haven, Connecticut
New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010.
New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$73,727 to $102,513
New Haven, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago