Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Supervises the activities of a designated administrative function to support operational goals and objectives. Schedules, assigns and monitors the work of staff.
Department: Patient Access Center Bargaining Unit:Non UnionCampus:TARRYTOWN Employment Status:Regular Full-TimeAddress:555 South Broadway, Tarrytown
Shift:DayScheduled Hours:HOURS VARYReq ID:218920Salary Range/Pay Rate:$62,400.00-$74,242.55
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