Contact Center Scheduling Supervisor jobs in Norfolk, VA

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Export Contact Center Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose

    To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides ongoing coaching / development to the Export Contact Center Representatives.

    Main Tasks

    • Ensures that Export Contact Center Representatives are motivated and have the necessary knowledge, skills and tools to perform their daily duties.
    • Drives accountability to CS associates as well as stakeholders in other departments which interface with CS.
    • Provide technical guidance and assistance to all employees in the department.
    • Acts as a second level internal and external escalation point for export issues.
    • Performs quality audits and provides feedback to employees in support of individual and department objectives.
    • Monitors daily activities of the department in line with goals set by the manager.
    • Conducts root cause analysis, generates corrective action plans, and identifies opportunities to streamline business processes.
    • Works with GSS counterparts to address process gaps in order to improve the quality of the export bookings and documentation.
    • Works in the process of the Export Contact Center team as needed during peak periods.
    • Provides backup support to the Export Support Services team.
    • Creates and maintains reports as required.
    • Other duties as assigned.

    Requirements:

    • Bachelor's degree (B. A.) from four-year college or university;
    • Two to four years related experience and/or training; or equivalent combination of education and experience.
    • Previous relevant industry knowledge.
    • Excellent interpersonal, communication, leadership, coaching, and analytical skills.

    Function:
    Global Customer Service

    Publish in Internal Career Page:
    No
  • 16 Days Ago

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Import Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 21 Days Ago

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Import Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 21 Days Ago

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Export Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 10 Days Ago

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Export Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 13 Days Ago

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Import Contact Center Representative - LP
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 13 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Norfolk, VA area

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PSR - Patient Service Representative - DePaul Medical Associates
  • Bon Secours
  • Norfolk, VA
  • Thank you for considering a career at Bon Secours! PSR - Patient Service Representative - DePaul Medical Associates Prov...
  • 4/25/2024 12:00:00 AM

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PSR - Patient Service Representative - Cardiology Associates
  • Bon Secours Mercy Health
  • Portsmouth, VA
  • At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
  • 4/23/2024 12:00:00 AM

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Customer Service Operations Liaison (Internal Employees Only)
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Customer Service Operations Liaison (Internal Employees Only)** Norfolk, VA 23504 **HRT Em...
  • 4/22/2024 12:00:00 AM

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Member Service Representative
  • ABNB Federal Credit Union
  • Chesapeake, VA
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
  • 4/22/2024 12:00:00 AM

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Member Service Representative
  • ABNB Federal Credit Union
  • Virginia Beach, VA
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative
  • Imerys
  • Chesapeake, VA
  • The Company The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operat...
  • 4/22/2024 12:00:00 AM

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Patient Service Representative - In Motion PT - Town Center
  • Bon Secours Virginia Health System
  • Virginia Beach, VA
  • **Patient Service Representative - In Motion PT - Town Center** **Requisition** R089812 **Market** Virginia Beach, VA **...
  • 4/22/2024 12:00:00 AM

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Member Service Representative
  • ABNB Federal Credit Union
  • Yorktown, VA
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
  • 4/22/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$64,366 to $89,497
Norfolk, Virginia area prices
were up 1.2% from a year ago