Contact Center Scheduling Supervisor jobs in Pembroke Pines, FL

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Billing Supervisor

    Employment Type: Full-Time, Mid-Level

    Department: Financial   


    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    - Ensures accurate observance of e-billing requirements and processes.

    - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

    - Ensures timely invoice submission to clients, based on established timelines.

    - Creates and distributes ad hoc operational and billing reports to management as requested.

    - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

    - Supports internal and external auditors as requested.

    - Supervises e-billing and receivables staff.

    - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

    - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

    - Delegates assignments and projects to staff as appropriate


    Qualifications:

    - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

    - High attention to detail, outstanding organizational skills and the ability to manage time effectively.

    - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

    - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

    - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

    - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

    - Ability to work both independently and as part of a cross-functional, collaborative team. 

    - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

    - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

    - Two years of supervisory experience in similar role and ability to assume a leadership role.

    - Advanced knowledge of MS Applications to include Excel, Outlook, and Access.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com


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  • 4 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 10 Days Ago

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Contact Center Manager - Technical Support
  • Hotwire Communications
  • Fort Lauderdale, FL FULL_TIME
  • The Contact Center Manager for Technical Support leads the technical support team; coordinates the workforce planning process and communicates properties’ technical service events (outages, maintenanc...
  • 20 Days Ago

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Patient Contact Center Representative - Healthcare
  • Athena Medical Management Group LLC
  • Coral Springs, FL FULL_TIME
  • Purpose: The call center scheduling coordinator supports Athena Medical Group Centers by becoming the liaison between our company and its current and potential patients. The role of each call center s...
  • 1 Month Ago

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Contact Center Associate (2nd Shift) (Hybrid)
  • Space Coast Credit Union
  • Miramar, FL FULL_TIME
  • Space Coast Credit Union (SCCU), the 3rd largest credit union in the state is looking for a Full Time Contact Center Associate (2nd Shift) to join our ONESCCU team at our Miramar Operations Center. SC...
  • 6 Days Ago

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Medical Administrative Assistant (Scheduling Experience Required)
  • Osteopathic Medical Arts Center [OMAC]
  • Fort Lauderdale, FL FULL_TIME
  • ***PLEASE READ THOROUGHLY*** OMAC (Osteopathic Medical Arts Center) is seeking an experienced and responsible Front Desk Receptionist who appreciates a progressive work environment. Experience in priv...
  • 2 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Pembroke Pines, FL area

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Senior Manager of Customer Service
  • Spring Footwear corp.
  • Pompano Beach, FL
  • **Senior Manager of Customer Service** Pompano Beach, FL Since 1991, Spring Footwear has made a difference in the lives ...
  • 4/18/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Hollywood, FL
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 4/18/2024 12:00:00 AM

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Collision Customer Service Representative
  • AutoNation Collision Center Pembroke Pines
  • Hollywood, FL
  • Overview: Position Overview The Customer Service Representative handles collision service needs in AutoNation Dealership...
  • 4/18/2024 12:00:00 AM

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CLIENT SUPPORT ASSISTANT II - Social Services
  • Care Resource
  • Fort Lauderdale, FL
  • Essential Job Responsibilities Welcomes clients into the agency and provides orientation/education regarding the agency ...
  • 4/18/2024 12:00:00 AM

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Patient Service Advisor - Conviva Palm Springs
  • Conviva
  • Hialeah, FL
  • **Become a part of our caring community and help us put health first** The Patient Service Advisor is an embedded growth...
  • 4/17/2024 12:00:00 AM

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Area Mgr Customer Experience
  • Waste Management, Inc.
  • Deerfield Beach, FL
  • ** Area Mgr Customer Experience** **** New Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Manageme...
  • 4/16/2024 12:00:00 AM

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Customer Program Manager
  • Cts Engines
  • Fort Lauderdale, FL
  • POSITION SUMMARY: CTS Engines provides maintenance, repair, overhaul, and testing services to owners and operators of ea...
  • 4/16/2024 12:00:00 AM

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Customer Program Manager
  • CTS Engines
  • Fort Lauderdale, FL
  • POSITION SUMMARY: CTS Engines provides maintenance, repair, overhaul, and testing services to owners and operators of ea...
  • 4/14/2024 12:00:00 AM

Pembroke Pines is a city in southern Broward County, Florida, United States. Pembroke Pines' current population is estimated at 170,712 as of 2017. The city had a population of 154,750 as of the 2010 census, making it the second-most populous city in Broward County after Fort Lauderdale, and the 11th-most populous in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people in 2015. Pembroke Pines is located in southern Broward County at 26°00′46″N 80°18′49″W / 26.012913°N 80.313689°W / 26.012913; -80.313689. According to the United Stat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$65,596 to $91,207
Pembroke Pines, Florida area prices
were up 2.9% from a year ago