Contact Center Scheduling Supervisor jobs in Petaluma, CA

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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School Based BCBA - Flexible Scheduling and Growth Opportunities
  • Center for Social Dynamics
  • Rohnert Park, CA FULL_TIME
  • Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.

    Our School Services team is currently seeking a Clinical Director, School Services to join our dynamic and growing team in Rohnert Park!

    • Position starts at $83,000-$94,000 per YEAR based on experience
    • Paid training, drive-time & mileage reimbursement
    • Growth & development opportunities
    • Free college or tuition reimbursement options through our Dreams Come TRUE program
    • CEU & other support stipends

    About Us

    The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.

    We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.

    About the Opportunity

    The Clinical Director, School Services guides and supervises the provision of evidence-based behavioral health services and programs for students with extensive support needs and/or similar developmental disabilities in accordance with student Individualized Education Programs (IEP) in the school setting. Provides individualized supervision and training to a team of clinical staff. May also provide supervision in the home setting.

    Duties & Responsibilities

    • Provide clinical support and training to assigned team of Clinical Leaders and Behavior Specialists by:
      • Leading monthly 1:1 meetings and school services trainings
      • Developing individualized clinical trainings
      • Facilitating and completing trainings as assigned by the Director of School Services
    • Assure that supervisees’ clinical responsibilities are defined and understood as deemed by CSD’s Commitment to Quality Standards.
    • Evaluate clinical performance of supervisees and communicate concerns to the assigned Director of School Services.
    • Maintain and document appropriate progress notes for supervision hours
    • Supervise and guide staff with all school related processes including:
      • Behavioral support plans
      • Assessments
      • The implementation of student IEPs.
    • Maintain up-to-date records of CSD’s templates, forms and other documents
    • Supervise the timely completion of clinical reports and data collection by supervisees
    • Review client school and IEP data with supervisees monthly
    • Ensure the timely submission of communication and reports as needed
    • Conducts regular school visits based on the clinical needs of the individualized programs
    • Attend informal school meetings and formal IEP meetings
    • Provide school-based trainings on the implementation of IEP behavioral goals
    • Remain current regarding new evidence-based practices, current trends and developments related to students with extensive support needs, special education, and related fields
    • Attend staff meetings, in-services, trainings and other meetings as requested.
    • Additional job duties as assigned

    Benefits & Perks

    Starting as a part-time opportunity, you will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits include:

    • Competitive, market pay based on experience, location, and skills
    • Bonus eligibility
    • Medical benefits - eligible after working 30 hours/week consistently over a six-month period
    • Paid drive time and mileage reimbursement
    • Paid time off (PTO)
    • 401k
    • CSD issued cell phone
    • Paid college tuition and tuition reimbursement programs

    About You

    Requirements & Qualifications

    • Master’s degree from an accredited college or university in one of the following disciplines: psychology, childhood development, childhood education, special education, pediatric therapy (physical, occupational, or speech therapy), or related field
    • BCBA Credential Required
    • Two years of related professional experience working with children with autism spectrum disorders and/or other related developmental disabilities in a multi-disciplinary team setting
    • Knowledgeable of methodologies found to benefit children with autism spectrum disorders, including Applied
    • Behavioral Analysis (“ABA”), Early Start Denver Model (“ESDM”), Treatment and Education of Autistic and related Communication-Handicapped Children (“TEACCH”), Picture Exchange Communication System (“PECS”), and Pivotal Response Training (“PRT”).
    • Knowledgeable of School Continuum of Services and Individualized Education Programs (IEPs)
    • Knowledgeable of other community resources and agencies that serve children.
    • Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
    • Able to travel to and work in multiple program service areas; reliable transportation needed (proof of valid driver license, current auto insurance identification card, and acceptable driving record per NIAC standards is required).
    • Able to communicate effectively verbally and in writing; bilingual ability preferred. Able to consistently demonstrate good judgment and decision-making skills.
    • Able to exercise confidentiality and discretion pertaining to the work environment. Able to appropriately interpret and implement policies, procedures, and regulations. Knowledgeable and skilled in computer/word processing software.
    • Able to obtain TB test clearance and criminal record clearance through Department of Justice.

    Physical Requirements (Approximate percent per 7.5-hour workday)

    • Frequent bending, reaching, squatting, kneeling, twisting to observe, assess, and interact with infants/toddlers (50%)
    • Frequent speaking and listening (50%) to clients, staff, and other professionals in meetings and on the phone

    About Our TRUE Values

    • Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family’s unique cultures, values, and generational dynamics.
    • Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.
    • Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.
    • Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause

    CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  • 20 Days Ago

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Front Desk Supervisor
  • Marconi Conference Center
  • Marshall, CA FULL_TIME
  • Marconi Conference Center The Lodge at Marconi is looking for an experienced Front Desk Supervisor to join our growing team. As a Front Desk Supervisor, you’ll be responsible for ensuring exceptional ...
  • Just Posted

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Mid-Level ABA Supervisor
  • Center for Social Dynamics
  • Rohnert Park, CA FULL_TIME
  • DescriptionAre you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities. We are currently seeking a Cli...
  • 8 Days Ago

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Operations Scheduling Coordinator
  • Barbier Security Group
  • Novato, CA FULL_TIME
  • Barbier Security Group (BSG) is a rapidly growing Bay Area based security services company. Founded in 2007 Barbier Security Group has been tasked with providing custom protective security programs fo...
  • Just Posted

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Patient Scheduler - Scheduling
  • Providence
  • Petaluma, CA OTHER
  • Description The scheduler is accountable for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures. This may include coordinating s...
  • 26 Days Ago

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Supervisor
  • Bowlero Corp
  • Rohnert Park, CA OTHER
  • Overview Pay Range: $22.00 - $24.00 hourly Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. This isn’t any ordinary ...
  • 1 Month Ago

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0 Contact Center Scheduling Supervisor jobs found in Petaluma, CA area

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Sheriffs Service Assistant (COM)
  • Vets Hired
  • Sausalito, CA
  • About the job Sheriffs Service Assistant (COM) Provide work direction and guidance to less experienced employees. Sherif...
  • 4/21/2024 12:00:00 AM

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Academic Records Specialist, Student Service Professional II
  • California State University
  • Sonoma, CA
  • Academic Records Specialist, Student Service Professional II Job no: 536179 Work type: Staff Location: Sonoma Categories...
  • 4/20/2024 12:00:00 AM

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Senior Premier Relationship Manager - El Cerrito
  • BMO Financial Group
  • El Cerrito, CA
  • **_The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and ...
  • 4/20/2024 12:00:00 AM

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Customer Success Manager US (Remote) or Salt Lake City (Remote) Customer Experience Fully Remote
  • Infinity Tracking Limited.
  • San Francisco, CA
  • Customer Experience Remote Fully Remote **Customer Success Manager US (Remote) or Salt Lake City (Remote)** We usually r...
  • 4/20/2024 12:00:00 AM

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Part-time Customer Service Representative
  • Suburban Propane, LP
  • Santa Rosa, CA
  • > > **Part-time Customer Service Representative** **Santa Rosa , CA** **JOB ID: 6858** **JOB CATEGORY: Customer Service*...
  • 4/19/2024 12:00:00 AM

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Facility Services Coordinator
  • BGIS
  • San Francisco, CA
  • Job Description BGIS is currently seeking a Facility Services Coordinator to join the team in San Francisco, CA. (Part-T...
  • 4/19/2024 12:00:00 AM

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Senior Client Services Associate
  • Freestone Capital Management
  • San Francisco, CA
  • Freestone is building the wealth services firm of the future. With a 25-year history of consistent growth and success, w...
  • 4/18/2024 12:00:00 AM

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Facility Services Coordinator
  • BGIS
  • San Francisco, CA
  • Job Description Job Description BGIS is currently seeking a Part-Time Facility Services Coordinator to join the team in ...
  • 4/18/2024 12:00:00 AM

Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$76,597 to $106,503
Petaluma, California area prices
were up 2.5% from a year ago