Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way.
When we invest in our employees, we create a rewarding, satisfying culture that benefits all! With great starting pay (from $17 / hr.
the ability to work from home, and potential career growth, we are calling all customer service professionals who are interested in a full-time Customer Service Representative / Contact Center remote position with our amazing company!
We provide training, tools, personal and professional improvement resources, and routines that will help you be the best you can be on the job, with our team, and in your personal life! You bring the desire to succeed and energy to make it happen, and we'll help you get there!
Job Duties : Job duties include handling high-volume calls in a call center environment, scheduling customer estimates, addressing inquiries about products / services / policies, and managing messages and call routing.
We are big on personal and career growth, loyalty, and caring. We want our team to achieve their goals and aspirations. We fully invest in our team and strive to curate a comfortable work environment.
We provide positive, professional, and respectful communication with every fellow employee. Through our provided training, defined career paths, and promotions from within, it is easy to succeed.
Our great culture is also supported through company events that encourage employee interaction and interpersonal relationships.
Don't settle for a fixer-upper career, join us!
This is a remote position.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.
Last updated : 2024-04-26
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0 Contact Center Scheduling Supervisor jobs found in Poughkeepsie, NY area