Contact Center Scheduling Supervisor jobs in Sacramento, CA

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Manager, Contact Center Operations
  • PG&E Corporation
  • Sacramento, CA FULL_TIME
  • Requisition ID # 152842 

    Job Category: Customer Support / Operations 

    Job Level: Manager/Principal

    Business Unit: Customer & Comms

    Work Type: Hybrid

    Job Location: Sacramento

     

     

    Department Overview

    In Customer Care we are focused on delivering the desired customer experience for each of our customers through the interactions that our employees deliver. Everything we do starts with the customer and our information about the customer. As a leader in Contact Center Operations, you will coach and develop other leaders so that they can inspire our co-workers who interact with our customers daily.

    Position Summary

    Contact Center Operations Leadership is responsible for the management/co-management of day-to-day operations of a Contact Center location. Incumbents develop and implement strategies, plans, programs, and initiatives which align with and contribute to the Contact Center’s and the company’s purpose, virtues and stands.

     

    This position is hybrid, working from your remote office and our Sacramento, CA office, approximately 2 - 3 days per week or as business required. 

     

    PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

     

    A reasonable salary range is:

     

    Bay Area Minimum: $114,000.00

    Bay Area Maximum: $182,000.00

     

    OR

     

    California Minimum: $​108,000.00

    California Maximum: $173,000.00

     

     

    Job Responsibilities

     

    • Clearly communicate PG&E’s vision and values through the demonstration of effective leadership behaviors and communications skills.
    • Coaches, develops, and mentors an onsite and remote workforce to achieve department targets and goals. Communicates clear roles, responsibilities and performance expectations for all employees and holds them accountable for their performance.
    • Manages department budgeted expenses. Provides explanations and analyses for budget variances and exceptions.
    • Design, implement and monitor the staffing strategy to support the day to day operational requirements.
    • Lead and promote a safe work environment; effectively implement elements of Utility Standard Practice (USP) 22 and Operations safety strategy. Model appropriate safety behavior, understand and manage safety-related and ergonomic issues.
    • Manage crisis response and emergency event facilitation. Maintains professional composure and exercises sound judgment when confronted with stressful unplanned events. Able to maintain and restore order during and immediately after an emergency situation.
    • Fosters collaborative partnerships within PG&E and the Union to resolve various challenges.
    • Manages a large workforce to ensure customer commitments, Federal/State compliance and regulatory expectations are being met (i.e., CPUC, Safety Standards, Policies and Procedures).
    • Establishes a working environment that fosters engagement, continuous improvement, business understanding, customer focus and open communications.
    • Escalates operational issues, creates tactical plans to accomplish assigned goals and implements change consistently across the department in partnership with Senior Leadership.
    • Manages staff to accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.

     

     

    Qualifications

    Minimum:

     

    • High School or GED-General Educational Development-GED Diploma
    • Job-related experience, 8 years
    • Ability to travel up to 20 percent of working time

     

    Desired:

     

    • Bachelors Degree or equivalent experience
    • Experience with customer service systems and technology
    • Experience in union environment
    • Leadership experience, 3 years
    • Leadership experience, customer service

     

    #featuredjob

  • 24 Days Ago

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Contact Center QA Specialist
  • Dignity Health Medical Group
  • RANCHO CORDOVA, CA FULL_TIME
  • OverviewDignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affi...
  • 2 Days Ago

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Contact Center Service Representative
  • SAFE Credit Union
  • Rancho Cordova, CA FULL_TIME
  • Hourly Range: $20.80-$22.50POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, p...
  • 13 Days Ago

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Contract Scheduling, Supervisor (North)
  • PG&E Corporation
  • Rocklin, CA FULL_TIME
  • Requisition ID # 154604 Job Category: Maintenance / Construction / Operations Job Level: SupervisorBusiness Unit: Electric OperationsWork Type: HybridJob Location: Rocklin Department OverviewThe Cowor...
  • 6 Days Ago

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Human Resources Contact Center Support Analyst
  • Adventist Health
  • Roseville, CA FULL_TIME
  • Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our ...
  • 1 Month Ago

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MSCC - Team 16 - Contact Center MSR I (Placer County) (On-Site)
  • Golden 1 Talent Acquisition Team
  • Sacramento, CA FULL_TIME
  • TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE I STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1101 PAY SCALE: $20.00 - $20.00 HOURLY GENERAL D...
  • Just Posted

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0 Contact Center Scheduling Supervisor jobs found in Sacramento, CA area

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Citrus Heights, CA
  • Store - SAC-CITRUS HEIGHTS, CA Deliver friendly customer service, help customers shop our store and find what they're lo...
  • 3/28/2024 12:00:00 AM

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Customer Service - Technical Support
  • CoCard Business
  • Roseville, CA
  • CoCard Business is a provider of payment technology solutions for businesses across the United States. We are looking fo...
  • 3/28/2024 12:00:00 AM

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CFJC Agent I - Remote
  • Radius Recycling
  • Rancho Cordova, CA
  • This individual will be responsible for answering inbound customer phone calls related to the selling or donation of veh...
  • 3/27/2024 12:00:00 AM

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CFJC Agent I - Remote
  • Schnitzer Steel Industries, Inc.
  • Rancho Cordova, CA
  • This individual will be responsible for answering inbound customer phone calls related to the selling or donation of veh...
  • 3/26/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Roseville, CA
  • Store - SAC-ROSEVILLE, CA Deliver friendly customer service, help customers shop our store and find what they're looking...
  • 3/26/2024 12:00:00 AM

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Customer Service Coordinator Concord
  • Alsco Inc.
  • Sacramento, CA
  • ** Customer Service Coordinator Concord** **Job Category****:** Service **Requisition Number****:** CUSTO21840 Showing 1...
  • 3/25/2024 12:00:00 AM

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Customer Service Coordinator - Bilingual - Call Center
  • Zoom Drain
  • Sacramento, CA
  • **ZOOM DRAIN** **Customer Service Coordinator - Bilingual - Call Center** **NorCal - Sacramento, CA - Full Time** **We'r...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate (ASC I)
  • California State University, Sacramento
  • Sacramento, CA
  • **Job no:** 507347 **Work type:** Staff **Location:** Sacramento **Categories:** Unit 7 - CSUEU - Clerical and Administr...
  • 3/24/2024 12:00:00 AM

Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$73,771 to $102,568
Sacramento, California area prices
were up 2.5% from a year ago