Contact Center Scheduling Supervisor jobs in South Bend, IN

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Floor Supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY: 

    Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications.  Oversees the operation of guest service programs in the Contact Center and continually improving property’s guest service.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

    • Monitors Contact Center Representatives to ensure quality guest service and satisfaction in the casino’s Contact Center is achieved and maintained.
    • Monitors a multi-channel environment in the casino’s Contact Center including letters, phone, email, social media, web, surveys and chat, and assigns staff resources to ensure a maximum level of guest service and satisfaction is achieved and maintained with maximum efficiency.
    • Assists the Contact Center Shift Manager in supervising, motivating and training their assigned team, ensuring key performance indicators are met.
    • Delegates responsibility to subordinates, as needed.
    • Resolves problems within the department by listening to ideas, probable solutions, and potential conflicts, and working with Contact Center employees to handle them.
    • Responds to special requests of guests, as well as guest complaints and inquires in a calm, prompt, courteous manner.
    • Seeks to achieve individual key performance indicator and department goals while maintaining maximum level of service.
    • Promotes positive, productive motivation within the department.
    • Collaborates with other departments on special events and promotions
    • Trains and directs Contact Center Representatives in proper emergency procedures.
    • Responds to guest service inquires received through various contact channels, including letters, phone, email, social media, web, surveys and chat. 

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

    Promotes the following within the department and among all employees:

    • Creates an atmosphere of fun for all casino guests.
    • Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
    • Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
    • Retains employees through involvement in training and development.
    • Explains why we do things, in advance of doing them.

    SUPERVISORY RESPONSIBLITIES: 

    Directly supervises Contact Center Representatives.

    QUALIFICATION REQUIREMENTS: 

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE:

    High school diploma or GED required.  Some college preferred.  One (1) to two (2) years related experience and/or training, or an equivalent combination of education and experience.

    SPECIAL QUALIFICATIONS:

    Minimum one (1) years in a Contact Center environment, including a working knowledge of marketing promotions and guest services.  Must possess excellent computer skills and knowledge of Contact Center operations and systems.  Excellent communications skills and organizational skills required.  Experience with computerized PBX systems and/or reservation systems.

    This position requires a Level 4 Gaming License.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to effectively communicate in a one-on-one, small group, and large group settings.

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.

    REASONING ABILITY:

    Ability to define problems, collect data, establish facts, and draw valid conclusions.  

    PHYSICAL DEMANDS: 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is also regularly required to stand, walk, sit and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

    Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.

  • 3 Days Ago

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Contact center supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY : Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the ...
  • 3 Days Ago

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RN/HOUSE SUPERVISOR
  • Supervisor
  • Rochester, IN FULL_TIME
  • About Woodlawn Health: Woodlawn Health is located in Fulton and Marshall County, Indiana. We are a rural health system earning the right to care for our community! Our flagship hospital and three rura...
  • 1 Day Ago

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Contact center manager
  • Demo - Maximus
  • South Bend, IN FULL_TIME
  • CCRegionalManager Job Summary The selected candidate will be a key resource in the successful implementation and execution of a large government contract. This person will work closely with Operations...
  • 3 Days Ago

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Director of Contact Center Operations
  • GT Independence
  • Mishawaka, IN FULL_TIME
  • Work for a company where you make a difference in people's lives every day!At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn...
  • 4 Days Ago

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Contact Center Representative
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY: Responsible for making reservations and handling guest inquiries across multiple channels in the casino’s Contact Center, in accordance with established policies and procedures. ESSENTIAL DUT...
  • 1 Month Ago

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0 Contact Center Scheduling Supervisor jobs found in South Bend, IN area

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JOB RETENTION SPECIALIST & BILLING COORDINATOR
  • LOGAN Community Resources, Inc.
  • South Bend, IN
  • Job Type Full-time Description WHO IS LOGAN? LOGAN Community Resources is our full name but who are we? LOGAN is a non-p...
  • 3/28/2024 12:00:00 AM

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Physician - Endocrinology
  • Duly Health and Care
  • South Bend, IN
  • The South Bend Clinic is recruiting for energetic & passionate BC/BE Endocrinologists to join our highly reputable physi...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Back End (Part-Time)
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Back End (Part-Time) Do you love ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, Go)
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java, Go) Do you love...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer (Go)
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer (Go) Do you love building and pion...
  • 3/28/2024 12:00:00 AM

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Care Partner I
  • SISTERS OF THE HOLY CROSS INC
  • Mishawaka, IN
  • Job Description Job Description JOB DESCRIPTION Job Title: Care Partner I Department: Resident Services Cost Center Numb...
  • 3/25/2024 12:00:00 AM

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Collections Strategist
  • University Of Notre Dame
  • Notre Dame, IN
  • Description The Hesburgh Libraries at the University of Notre Dame seeks a skilled, collaborative, and service-oriented ...
  • 3/25/2024 12:00:00 AM

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Customer Experience Agent I
  • Dwyer Instruments, Inc.
  • Michigan City, IN
  • Customer Experience Agent I Description **Summary:** The front-facing Customer Experience Agent I reports to our Custome...
  • 3/24/2024 12:00:00 AM

South Bend is a city in and the county seat of St. Joseph County, Indiana, United States, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2010 census, the city had a total of 101,168 residents; its Metropolitan Statistical Area had a population of 318,586 and Combined Statistical Area of 721,296. It is the fourth-largest city in Indiana, serving as the economic and cultural hub of Northern Indiana. The highly ranked University of Notre Dame is located just to the north in unincorporated Notre Dame, Indiana and is an integral contributor to the reg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$64,233 to $89,308
South Bend, Indiana area prices
were up 1.3% from a year ago