Contact Center Scheduling Supervisor jobs in Spokane, WA

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center representative
  • STCU
  • Othello, WA FULL_TIME
  • Job Description

    The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone.

    Core Job Requirements / Outcomes :

    Maintain high service level standards by meeting or exceeding all service level metrics including but not limited to availability metrics, NPS scores, quality assurance score and adherence to schedule.

    In addition, utilize the TMA model of AIDINC while demonstrating empathy, curiosity and expertise in all product and services to determine spoken and unspoken needs.

    Showcase a strong aptitude in quality decision making skills by demonstrating the ability to make sound decisions even in the absence of complete information, and handling risk and uncertainty while relying on a mixture of analysis, wisdom, experience and judgement.

    Serve the heart of the member by creating alternate solutions that mitigate risk while still meeting the needs of the member.

    Ensure an exceptional member and employee experience by proactively bringing forward member friction points, continuous improvement ideas and employee experience suggestions while maintaining member security and complying with applicable regulations.

    Other Essential Functions

    • Communicate effectively with members / employees through a variety of channels by actively listening and being able to articulate messages in a way that is broadly understandable while adjusting content to meet the tone of the audience.
    • Embody situational adaptability within a high paced, ever-changing environment through the ability to pick up on situational cues and seamlessly adapting personal, interpersonal, and leadership behavior.
    • Contribute to the development of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values.
    • Consistently focus on personal development by ensuring current on all assigned training, continuous improvement methodologies and actively working through a personal development plan that identifies skill gaps.

    Qualifications

    Education : High School Diploma or equivalent required.

    Job Experience : Minimum of two years customer service experience, preferably in a contact center environment.

    Software Skills : Proficient knowledge of MS Office programs including Outlook, Word and Excel.

    Other Skills : Strong written and verbal communication skills. Bilingual abilities, including ability to read, write and speak Spanish fluently is preferred.

    Physical Demands : Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull / push and carry up to 10 pounds with accommodations.

    Work Conditions : Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.

    Exposure to high-stress, fast-paced, deadline-oriented environment.

    Additional Information

    Please review our website for more information about STCU at stcu.org / careers.

    Last updated : 2024-03-24

  • 2 Days Ago

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PSR I - Contact Center
  • Columbia Basin Health Association
  • Othello, WA OTHER
  • Overview Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supp...
  • 14 Days Ago

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Member Contact Center Agent
  • Idaho Central Credit Union
  • Coeur d'Alene, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 1 Month Ago

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Contact Center Representative (Bilingual - Spanish)
  • STCU
  • Othello, WA FULL_TIME
  • Company DescriptionSTCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a...
  • 4 Days Ago

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PT Member Contact Center Representative I
  • GESA CREDIT UNION
  • Spokane, WA OTHER
  • Job Details Level: Entry Job Location: Spokane Valley East Sprague - Spokane Valley, WA Position Type: Part Time- Hourly Education Level: High School Salary Range: $18.50 - $23.29 Hourly DescriptionTa...
  • 22 Days Ago

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PT Member Contact Center Rep I
  • GESA CREDIT UNION
  • Spokane, WA OTHER
  • Job Details Level: Entry Job Location: Spokane Valley East Sprague - Spokane Valley, WA Position Type: Part Time- Hourly Education Level: High School Salary Range: $18.50 - $23.29 Hourly DescriptionTa...
  • 9 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Spokane, WA area

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Regional Support Nurse (RN) - Skilled Nursing
  • Prestige Care
  • Spokane, WA
  • This Regional Support Nurse will oversee 4 skilled nursing centers in Oregon and/or WA State Ideal candidate will live i...
  • 3/28/2024 12:00:00 AM

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Account Coordinator
  • Northwest Center
  • Spokane, WA
  • Description Northwest Center is now hiring a Regional Account Coordinator to join our Employment Services team! As the R...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - PACU - Post Anesthesia Care - $1,626 per week
  • Adventist Health
  • Spokane, WA
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Spo...
  • 3/28/2024 12:00:00 AM

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Travel CVOR Technologist - $2,153 per week
  • TRS Healthcare
  • Spokane, WA
  • Fusion Medical Staffing-Nursing is seeking a travel CVOR Technologist for a travel job in Spokane, Washington. Job Descr...
  • 3/28/2024 12:00:00 AM

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Electrical Project Engineer Entry Level, Spokane, WA
  • Spees Design Build
  • Spokane, WA
  • Electrical Project Engineer Entry Level, Spokane, WA Spees Design Build (SDB) is seeking an Electrical Project Engineer ...
  • 3/27/2024 12:00:00 AM

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Electrical Project Engineer Intern, Spokane, WA
  • Spees Design Build
  • Spokane, WA
  • ? Electrical Project Engineer Intern, Spokane, WA Spees Design Build (SDB) is seeking an Electrical Project Engineer Int...
  • 3/27/2024 12:00:00 AM

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Registered Nurse -MedSurg
  • Max Populi
  • Spokane, WA
  • Exciting RN Opportunities - Join Our Transformative Team! At our hospital, we have been the cornerstone of health in the...
  • 3/27/2024 12:00:00 AM

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Commercial Security Systems Installer
  • Johnson Controls International
  • Spokane, WA
  • *SIGN ON BONUS AVAILABLE What you will do As a critical part of the team, the Commercial Security Systems Installer work...
  • 3/25/2024 12:00:00 AM

Spokane (/ˌspoʊˈkæn/ (listen) spoh-KAN) is a city in Spokane County in the state of Washington in the northwestern United States. It is located on the Spokane River west of the Rocky Mountain foothills in eastern Washington, 92 miles (148 km) south of the Canada–US border, 18 miles (30 km) from the Washington–Idaho border, and 228 miles (367 km) east of Seattle along Interstate 90. Known as the birthplace of Father's Day, Spokane's official nickname is the "Lilac City". A pink, double flower lilac variety known as 'Syringa Spokane' is named for the city. It is the seat of Spokane County and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$67,061 to $93,239
Spokane, Washington area prices
were up 2.9% from a year ago