Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
At WelbeHealth, we are on a mission to bring the PACE Program (Program of All-Inclusive Care of the Elderly) to more underserved seniors in our each of communities in California and beyond. The PACE care model ensures our most vulnerable seniors are able to age well & independently with the wrap-around support of our interdisciplinary care team. Our core values and participant focus lead the way no matter what.
Alongside the leadership team of the Welbe Advocate Hub (Call Center), the Medical Scheduling Supervisor helps oversee call center operations (outbound calls) to provide exceptional customer service to our participants. The Medical Scheduling Supervisor focuses on oversight of daily operations of their assigned functional area of responsibility within the department and guides the mentorship and workflow of team members.
This is primarily a remote position that does require a candidate local to California. Travel to our markets are likely a few days per month for team meetings & training sessions.
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Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
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0 Contact Center Scheduling Supervisor jobs found in Stockton, CA area