Contact Center Scheduling Supervisor jobs in Wilmington, NC

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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A/R Supervisor
  • Little River Medical Center, Inc.
  • Little River, SC FULL_TIME
  • A/R Supervisor
     
     
    POSITION SUMMARY
    The Accounts Receivable Supervisor is responsible for managing the day-to-day activities of the Accounts Receivable Team which includes oversight of payment posting, correcting denied claims, follow-up on aged claims, and patient collection efforts. The A/R Supervisor also works closely with the Front Desk supervisor on any issues with the patient collection process up front. This will be a hybrid position. Most aspects of the position will be performed remotely while some tasks will require an on-site presence from time to time.
     
    WHY LRMC:
    Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to:
    • Supervise and coordinate all aspects of the A/R Process to include payment posting, correcting denied claims, follow-up on aged claims, and patient collection efforts.
    • Works closely with the Front Desk supervisor on any issues with the patient collection process up front.
    • Trains staff as needed.
    • Works closely with other team supervisors to coordinate efforts as needed.
    • Coordinates and performs all Billing Projects as assigned and as needed to make corrections or seek higher reimbursements.
    • Communicates any issues with reimbursement patterns to the Revenue Cycle Manager as needed.
    • Fills in for staff as needed.
    • Works with the accounting department regularly to ensure proper balancing and ledger entries.
    • Cooperates with and assists with all internal and external audits as needed.
    • Performs daily department balancing.
    • Monitor and correct all errors and unposted payments reported from Accounting or the Revenue Cycle Manager.
    • Acts as a point of contact for questions from the billing staff or other departments in the absence of the Revenue Cycle Manager.
    • Assists in monitoring AR and aging metrics monthly.
    • Perform month end closing process and coordinate closing efforts with other team supervisors.
    • Attend monthly payer meetings as needed.
    • Submit payer concerns to the Quality Department before monthly payer meetings.
    • Assist with patient concerns from the Patient Concerns Team as needed.
    • Strive to meet Billing Metrics and End of month goals within the A/R process.
    • Ability and desire to work towards department goals to obtain the highest level of performance for the department.
     
    SUPERVISORY RESPONSIBILITIES
    Billing Specialist I, Payment Specialists, and Patient Financial Specialist
     
    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    EDUCATION and/or EXPERIENCE:
    • High School diploma required.
    • At least three years of healthcare billing experience is required. FQHC experience a preference.
    • At least 1-year previous supervisory experience preferred.
    • Extensive knowledge of medical terminology required.
    • Healthcare certification from AHIMA or AAPC preferred.
     
    LRMC offers benefits such as:
    • Medical, Vision & Dental insurance.
    • Employer matched 403B Retirement Plan.
    • Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
    • Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.
     

  • 1 Month Ago

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Sales Supervisor - Mayfaire Town Center
  • Warby Parker
  • Wilmington, NC FULL_TIME
  • New Store Opening Job Status: Full-Time Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. Across all of our re...
  • 13 Days Ago

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RN Weekend Supervisor
  • Cypress Pointe Rehabilitation Center
  • Wilmington, NC PART_TIME
  • Are you a Registered Nurse (RN) looking for an opportunity to grow into leadership? Would you enjoy getting a weeks’ worth of hours in on weekends only and have the rest of your weekdays off? Or maybe...
  • 3 Days Ago

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Tailored Care Manager Supervisor
  • Coastal Horizons Center
  • Wilmington, NC FULL_TIME
  • COASTAL HORIZONS CENTER, INC. JOB DESCRIPTION JOB TITLE: Care Manager Supervisor HOURS: Full time, Non-Exempt The Care Manager Supervisor is an integral part of Coastal Horizons Center’s team approach...
  • 5 Days Ago

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Weekend RN Supervisor
  • NorthChase Nursing and Rehabilitation Center
  • Wilmington, NC PART_TIME
  • We at Northchase Nursing and Rehabilitation believe in making our people the foundation of who we are. We want a workplace centered on kindness, caring, and compassion where team members meet the high...
  • 10 Days Ago

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Scheduling Coordinator
  • Carteret Health Care
  • Morehead, NC OTHER
  • JOB RELATIONSHIPS Responsible to the Director and Assistant Director of Patient Access DEFINITION OF POSITION Responsible for accurate, orderly and efficient scheduling of patients for Radiology, Diet...
  • 2 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Wilmington, NC area

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Psychologist
  • Department of Veterans Affairs
  • Wilmington, NC
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/28/2024 12:00:00 AM

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Overnight Retail Stocker
  • Michaels Stores, Inc.
  • Wilmington, NC
  • Store - WILMINGTON, NC Deliver friendly customer service, help customers shop our store, and find what they're looking f...
  • 3/28/2024 12:00:00 AM

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Phlebotomist III Float
  • Quest Diagnostics
  • Wilmington, NC
  • Overview: Phlebotomist III Float - Wilmington, NC - Monday - Friday - 8:00AM-5:00PM Benefits/Perks: Day 1 Medical/Dental...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,771 per week
  • Adventist Health
  • Wilmington, NC
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Telemetry for a travel nursing job in Wilmington, North Car...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,771 per week
  • Adventist Health
  • Wilmington, NC
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Wilmington, North Caro...
  • 3/28/2024 12:00:00 AM

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Sales Representative - Wilmington, NC - Surgical Technologies
  • Strykermeded
  • Wilmington, NC
  • **Sales Representative Wilmington, NC Surgical Technologies** **Remote** **COVID-19 vaccination requirements** Stryker i...
  • 3/28/2024 12:00:00 AM

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Flourishing Families Program Coordinator - Whiteville, NC
  • Coastal Horizons Center
  • Wilmington, NC
  • COASTAL HORIZONS CENTER, INC. - JOB DESCRIPTION JOB TITLE: Flourishing Families Program Coordinator (Pregnant and Post P...
  • 3/27/2024 12:00:00 AM

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Retail Event Coordinator
  • Michaels Stores, Inc.
  • Wilmington, NC
  • Store - WILMINGTON, NC Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store...
  • 3/26/2024 12:00:00 AM

Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,045 in 2017, it is the eighth most populous city in the state. Wilmington is the principal city of the Wilmington Metropolitan Statistical Area, a metropolitan area that includes New Hanover and Pender counties in southeastern North Carolina, which has a population of 263,429 as of the 2012 Census Estimate. Wilmington was settled by the English along the Cape Fear River. The city was named after Spencer Compton who was the Earl of Wilmington. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$62,748 to $87,243
Wilmington, North Carolina area prices
were up 1.5% from a year ago