Contact Center Team Leader (Includes Selling) jobs in Albany, NY

Position Summary...

What you'll do...

• Be a Team Leader: Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club. Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies and is an advocate for the member, the associate, and the company.
• Be an Expert: Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire and pressure monitoring systems), tire recalls, product specifications and seasonality to ensure the team performs their daily processes consistently. Shares knowledge and trains the team. Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively. Leverages learning resources and attends training conferences to drive continuous improvement.
• Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Be an early adopter of new tools and encourages others to use them.
• Be an Owner: Drives the business results, ensures commitment to operational excellence; maintains a neat, clean, and safe work area for the team and the members. Ensures proactive planning; orders equipment, tools and supplies as needed while being cognizant of expense controls; tracks and monitors returns and special orders; assists in staffing and scheduling; operates cash registers, processes transactions; and works hands-on in the physical area when required to support member service. Maintains accurate inventory, audit, safety, and compliance standards; completes paperwork, logs, and other required documentation; and models a commitment to member service.
• Be a Talent Ambassador: Trains and teaches the team to be highly effective; monitors associates to complete e-learnings and trainings on-time. Identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members. Encourages career growth for all associates, and sources new talent internally and externally to work on the team.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

At Sam's Club, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com

The hourly wage range for this position is $21.00 to $29.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional Compensation Includes Annual Or Quarterly Performance Incentives.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...