Contact Center Team Leader (Includes Selling) jobs in Benton Harbor, MI
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Technology Contact Center Manager
- S&B Consulting Group
-
Benton, MI
FULL_TIME
- Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTSAs a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Team Leader
- Tractor Supply Company
-
Paw Paw, MI
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 9 Days Ago
Team leader
- TSC
-
Paw Paw, MI
FULL_TIME
- Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
- 9 Days Ago
Team Leader
- Goodwill Industries of Southwestern Michigan
-
Benton, MI
FULL_TIME
- Team Lead Goodwill Southwestern Michigan Benton Harbor Location Job Duties include but are not limited to: Demonstrate excellence in customer service Work with team members to meet and exceed establis...
- 23 Days Ago
Key Team Leader
- Dunhams Sports
-
South Haven, MI
OTHER
- Overview LOVE TO TALK SPORTS? Dunham’s Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham’s Bait & Tackle. Today we have over 240 stores in over 20 M...
- 1 Month Ago
Secretary - Team Facilitator
- Berrien RESA Administration Center
-
Berrien Springs, MI
FULL_TIME
- Secretary– Team Facilitator Early Childhood Department Start Date: As soon as possible Qualifications: Associate’s degree preferred Secretarial experience, office management or similar support role ex...
- 1 Month Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Benton Harbor, MI area
Care Partner I
- SISTERS OF THE HOLY CROSS INC
-
Mishawaka, IN
- Job Description Job Description JOB DESCRIPTION Job Title: Care Partner I Department: Resident Services Cost Center Numb...
- 4/18/2024 12:00:00 AM
Customer Experience Manager
- Michaels Stores, Inc.
-
Benton Harbor, MI
- Store - BENTON HARBOR, MI Deliver a customer centric shopping experience by managing and delivering effective front-end ...
- 4/18/2024 12:00:00 AM
Customer Experience Agent I
- Dwyer Instruments, Inc.
-
Michigan City, IN
- Customer Experience Agent I Description **Summary:** The front-facing Customer Experience Agent I reports to our Custome...
- 4/18/2024 12:00:00 AM
Customer Care Specialist 8a-5p
- Tire Rack
-
South Bend, IN
- Description Health, Vision, and Dental Insurance; Matching 401k; Paid Time Off Hourly, Non-Exempt, Starting at $18 / hou...
- 4/16/2024 12:00:00 AM
RN Center for Wellness
- Corewell Health
-
Benton Harbor, MI
- Job Summary Responsible and accountable for the overall nursing care management of an assigned group of patients. Collab...
- 4/16/2024 12:00:00 AM
Medical Director (Physician)
- VitalCore Health Strategies
-
Saint Joseph, MI
- Job Description Job Description Join the VitalCore Team in Michigan! VitalCore Health Strategies (VCHS), an industry lea...
- 4/16/2024 12:00:00 AM
Cook
- Corewell Health
-
St. Joseph, MI
- Job Summary Passionate about creating great food options for our patients, guest and team members. Our Cooks are a key c...
- 3/19/2024 12:00:00 AM
RN Center for Wellness
- Corewell Health
-
Benton Harbor, MI
- Job Summary Responsible and accountable for the overall nursing care management of an assigned group of patients. Collab...
- 1/12/2024 12:00:00 AM
About Benton Harbor, Michigan
Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people.
Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor.
According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,199 to $90,519
Benton Harbor, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago