Contact Center Team Leader (Includes Selling) jobs in Broomfield, CO
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center Team Leader - Call Center
- Salud Family Health
-
Fort Morgan, CO
FULL_TIME
- Company DescriptionSince 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.Job DescriptionThe Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change. Supervision Exercised: Supports all Contact Center AgentsWe offer:Starting Wage - $18.90 to $20.40 per hourMonday to Friday – 8 am to 5 pmComprehensive Benefits Package includes:Medical (Includes Free Medical Services at All Salud Facilities)Dental (Employee Discounts at All Salud Dental Facilities)VisionFlexible Spending AccountsBasic Life and AD&DSupplemental Life and AD&DShort-Term & Long-Term DisabilityAccident & Critical Illness Insurance and Employee Assistance ProgramGenerous vacation accrual10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 8 Paid accrued Sick Days per yearOur Mission is to provide a quality, integrated healthcare home to the communities we serveQualificationsEducation: Graduation from High School or equivalent requiredExperience: One year general office experience requiredLicensure/Certification: No licensure or certification is needed to be hired, although Contact Center Team Leaders must become credentialed through the Salud career ladders program in the time frame specified by SaludKnowledge, Skills, and Abilities:Knowledge of multi-line phonesAbility to work independentlyAbility to relate to the Contact Center Agents/clients and treat them with dignity and respectAbility to create a trusting environment by not sharing information learned except when necessary in the performance of the job responsibility or to improve patient care from our agentsAbility to read, understand, and follow oral and written instructionAbility to speak clearly and conciseMust work well with the other patient care team membersAbility to determine an emergency situation and take appropriate actionWork well with othersSensitivity to indigent and ethnic minority communitiesBilingual (English-Spanish) requiredEffective written or oral communication skillsThe application window is anticipated to close by 3/31/24Additional InformationSalud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Crew Leader
- Avalanche Packing and Selling
-
Denver, CO
PART_TIME
- About us Avalanche Packing and Selling is a small business in Colorado Springs, CO. We are professional, agile, innovative and our goal is to Fulfill the customers' needs in a timely and professional ...
- 6 Days Ago
Aerie - Selling Team Leader (Assistant Manager)
- Aerie Park Meadows by American Eagle Outfitters
-
Lone Tree, CO
FULL_TIME
- YOUR ROLE As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your passion...
- 13 Days Ago
Contact Center Team Lead - Golden CO
- Senture
-
Golden, CO
FULL_TIME
- Senture, a Teleperformance Company is seeking motivated, organized team leads for a contact center team working to support a federal government program. Successful candidates will have excellent inter...
- Just Posted
Contact center
- Salud Family Health
-
Fort Morgan, CO
FULL_TIME
- Job Description The Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to...
- 21 Days Ago
Sup-Contact Center CxC
- AdventHealth Rocky Mountain
-
Centennial, CO
FULL_TIME
- Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resou...
- 7 Days Ago
Filters
- Current Active Filter
- Broomfield, CO
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Team Leader (Includes Selling) jobs found in Broomfield, CO area
Patient Service Representative Lead Primary Care
- Intermountain Healthcare
-
Denver, CO
- Job Description: This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- EcoShield Pest Solutions
-
Frederick, CO
- Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in t...
- 4/23/2024 12:00:00 AM
Entry Level Customer Service Representative
- TEKsystems
-
Lafayette, CO
- *Industry: *Hospital & Healthcare *Employment Type:* Contract-to-hire (4 month) *Description:* * Taking inbound calls fr...
- 4/22/2024 12:00:00 AM
Dental Patient Coordinator
- Peak Dental Services
-
Denver, CO
- Job Type Full-time Description We are looking for a full-time Dental Patient Coordinator who can travel between our Lake...
- 4/22/2024 12:00:00 AM
Patient Service Representative
- Health Images
-
Boulder, CO
- Health Images Boulder is looking for a Full Time Patient Service Representative to join our team!Monday - Friday 9:00AM ...
- 4/22/2024 12:00:00 AM
Junior Client Coordinator
- Essential Impact Marketing
-
Westminster, CO
- Job Description Job Description Essential Impact is seeking a full-time Junior Client Coordinator who is career-minded a...
- 4/19/2024 12:00:00 AM
Patient Service Representative
- Health Images
-
Broomfield, CO
- Health Images Church Ranch in Westminster is looking for a Full Time Patient Service Representative to join our team! Mo...
- 4/19/2024 12:00:00 AM
Patient Service Representative Lead Primary Care
- Intermountain Healthcare
-
Denver, CO
- Job Description: This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment...
- 4/19/2024 12:00:00 AM
About Broomfield, Colorado
Broomfield is a consolidated city and county in the U.S. state of Colorado. Broomfield has a consolidated city and county government which operates under Article XX, Sections 10-13 of the Constitution of the State of Colorado. The population was 55,889 at the 2010 United States Census. Broomfield is the 16th most populous municipality and the 13th most populous county in Colorado....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$69,514 to $96,510
Broomfield, Colorado area prices
were up 0.4% from a year ago
were up 0.4% from a year ago