Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
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Job Type: Full-time, In-Office 5220 Summerlin Commons Blvd, Fort Myers, FL 33907, Suite 200A
Paid training begins May 13th
Compensation: $17 hourly, performance bonus eligible post 60 days (not sales-based)
Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within one month of start date, and paid company holidays
POSITION OBJECTIVE
This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette. The ideal candidate has previous experience in all position requirements and will show a high-energy work ethic.
QUALIFICATIONS
The ideal candidate would typically have:
The ideal candidate must possess:
Equal Opportunity Employer M/F/D/V
Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company
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0 Contact Center Team Leader (Includes Selling) jobs found in Cape Coral, FL area