Contact Center Team Leader (Includes Selling) jobs in Castle Rock, CO

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

S
Contact Center Team Leader - Call Center
  • Salud Family Health
  • Fort Morgan, CO FULL_TIME
  • Company DescriptionSince 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.Job DescriptionThe Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change. Supervision Exercised:  Supports all Contact Center AgentsWe offer:Starting Wage - $18.90 to $20.40 per hourMonday to Friday – 8 am to 5 pmComprehensive Benefits Package includes:Medical (Includes Free Medical Services at All Salud Facilities)Dental (Employee Discounts at All Salud Dental Facilities)VisionFlexible Spending AccountsBasic Life and AD&DSupplemental Life and AD&DShort-Term & Long-Term DisabilityAccident & Critical Illness Insurance and Employee Assistance ProgramGenerous vacation accrual10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 8 Paid accrued Sick Days per yearOur Mission is to provide a quality, integrated healthcare home to the communities we serveQualificationsEducation:  Graduation from High School or equivalent requiredExperience:  One year general office experience requiredLicensure/Certification:   No licensure or certification is needed to be hired, although Contact Center Team Leaders must become credentialed through the Salud career ladders program in the time frame specified by SaludKnowledge, Skills, and Abilities:Knowledge of multi-line phonesAbility to work independentlyAbility to relate to the Contact Center Agents/clients and treat them with dignity and respectAbility to create a trusting environment by not sharing information learned except when necessary in the performance of the job responsibility or to improve patient care from our agentsAbility to read, understand, and follow oral and written instructionAbility to speak clearly and conciseMust work well with the other patient care team membersAbility to determine an emergency situation and take appropriate actionWork well with othersSensitivity to indigent and ethnic minority communitiesBilingual (English-Spanish) requiredEffective written or oral communication skillsThe application window is anticipated to close by 3/31/24Additional InformationSalud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.  All your information will be kept confidential according to EEO guidelines.
  • 13 Days Ago

S
Contact Center Team Lead - Golden CO
  • Senture
  • Golden, CO FULL_TIME
  • Senture, a Teleperformance Company is seeking motivated, organized team leads for a contact center team working to support a federal government program. Successful candidates will have excellent inter...
  • 1 Day Ago

A
Contact center
  • AIR Communities
  • Denver, CO FULL_TIME
  • Job Description We are hiring a Contact Center Sales Support Consultant to join our centralized team in the Denver Tech Center, CO. Job Duties : Outbound customer support for AIR communities Taking ca...
  • Just Posted

A
Contact Center Consultant I
  • AIR Communities
  • Denver, CO FULL_TIME
  • Company DescriptionAIR Communities (Apartment Income REIT Corp.), is a publicly traded Real Estate Investment Trust headquartered in Denver, CO. We are one of the country's largest owners and operator...
  • 5 Days Ago

K
Contact Center Lead/Trainer
  • KECH, Inc.
  • Golden, CO FULL_TIME
  • KECH is an award winning HUBZone certified and Woman-Owned Small Business (WOSB) whose Founders bring over 50 years of collective expertise in IT services, service desk solutions, and contact center o...
  • 9 Days Ago

C
Contact center specialist
  • Credit Union of the Rockies
  • Golden, CO FULL_TIME
  • $19.00-$21.00 / HR STARTING WAGE COMPETITIVE BENEFITS (for Full-Time) Begin your career with a Not-For-Profit Financial Cooperative serving Colorado mountain communities Advanced learning curriculums ...
  • 16 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Team Leader (Includes Selling) jobs found in Castle Rock, CO area

V
Member Scheduler Specialist
  • VUEPOINT DIAGNOSTICS, LLC
  • Aurora, CO
  • VuePoint Diagnostics is an Alabama owned, certified portable X-ray supplier and Mobile Screening Services provider that ...
  • 3/28/2024 12:00:00 AM

M
Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Castle Rock, CO
  • Store - DEN-CASTLE ROCK, CO Deliver friendly customer service, help customers shop our store and find what they're looki...
  • 3/28/2024 12:00:00 AM

2
Inbound Claims Specialist II - Remote
  • 2-10 Home Buyers Warranty
  • Aurora, CO
  • Inbound Claims Specialist II - Remote Targeted compensation: $19-$22/hrCompensation commensurate with experience and ski...
  • 3/28/2024 12:00:00 AM

G
Steward (Janitorial) needed in Antarctica! (Winter 2023, McMurdo)
  • Gana-A'Yoo, Limited
  • Denver, CO
  • * 04-Jan-2022 to 05-Dec-2022 (MST) * Janitorial/Lodging * Denver, CO, USA * Seasonal *Medical Insurance, Dental Insuranc...
  • 3/28/2024 12:00:00 AM

M
Part Time Customer Service Team Member
  • Michaels Stores, Inc.
  • Parker, CO
  • Store - DEN-PARKER, CO Deliver friendly customer service, help customers shop our store, and find what they're looking f...
  • 3/27/2024 12:00:00 AM

F
Credit Card Customer Service Representative
  • FirstBank
  • Littleton, CO
  • ** Credit Card Customer Service Representative** **Job Category****:** Retail Services **Requisition Number****:** CREDI...
  • 3/27/2024 12:00:00 AM

F
Mortgage Customer Service Rep.
  • FirstBank
  • Littleton, CO
  • ** Mortgage Customer Service Rep.** **Job Category****:** Loan Operations **Requisition Number****:** MCSRE004559 Showin...
  • 3/27/2024 12:00:00 AM

A
Client Services Representative
  • Ascend Clinical
  • Colorado Springs, CO
  • Client Services Representative (Clinical Laboratory-Call Center) Locations: Colorado Springs, CO Why Ascend? Come work f...
  • 3/27/2024 12:00:00 AM

Castle Rock is located at 39°22′20″N 104°51′22″W / 39.37222°N 104.85611°W / 39.37222; -104.85611 (39.372212, -104.856090) at an elevation of 6,224 feet (1,897 m). Located in central Colorado at the junction of Interstate 25 and State Highway 86, Castle Rock is 28 mi (45 km) south of downtown Denver and 37 mi (60 km) north of Colorado Springs. The town lies a few miles east of the Rampart Range of the Rocky Mountains on the western edge of the Great Plains. Castle Rock, the butte that is the town's namesake, sits just north of the town center. Other prominent landforms visible from Castle Ro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$67,122 to $93,187
Castle Rock, Colorado area prices
were up 0.4% from a year ago