Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Panchero's - NOW HIRING TEAM LEADS
Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team! You will have the opportunity to be part of a positive and fun culture while enhancing your job skills for further opportunities within our company!
Flexible schedule
Competitive pay
Food Discounts
Career Advancement Opportunities
Fun Workplace Culture
JOB DUTIES INCLUDE (but not limited to) :
EDUCATION AND TRAINING : No educational requirements.
WORKING EXPERIENCE : Leadership experience required.
PHYSICAL REQUIREMENTS :
WHO WE ARE
Scratch-made dough and fresh-pressed flour tortillas are integral to our burritos. Ingredients perfectly mixed into every bite is also a key component of Burritos Better Built, so in 2002 we introduced Bob The Tool ® to mix before roll.
And of course, our homemade queso, which has earned a fan following for its ooey, gooey, extra cheesy, velvety texture and zip of zesty, mouthwatering flavor perfect for chip-dipping or slathering on your burrito.
WHAT SETS US APART
Delicious starts with a solid foundation.
Our fresh-pressed tortillas are the key to Burritos Better Built. Each one, made from house-made dough every morning and fresh-pressed in front of your eyes until perfectly golden brown.
Then tightly wrapped to support all the freshest ingredients of your choice for a burrito that stands up to your wildest cravings.
URRITO. Burritos without the B.S.
When you keep things as fresh as we do, there's simply no need for the B and the S. (Otherwise known as shortcuts like fryers, freezers, packaged tortillas-we'd never!) We take pride in putting in the extra effort to do things the right way-from scratch, by hand-because that's what delivers the flavor that really sets us apart.
All the right stuff in all the right places.
The key to our burritos is mixing every ingredient together in every bite, because no one wants a mouthful of sour cream or rice.
We take mixing so seriously, we even created our very own tool to get the job done right : Bob the Tool. Your single-handed assurance that every burrito you order at Pancheros won't just meet your expectations, it'll exceed them.
We take a fresh approach to service, too.
Every time you walk into one of our restaurants, we're on a mission to make your day even better. Carefully preparing your food from scratch, keeping our restaurants in tip top shape, making online ordering, delivery, and catering as smooth as our queso, and providing quick, courteous service that makes every meal an unforgettable one.
Reports to the Assistant Manger on duty.
Last updated : 2024-04-25
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