Contact Center Team Leader (Includes Selling) jobs in Charleston, WV

Description

Job Title: Team Leader

FLSA Status: Non-Exempt

Reports to: Residential Supervisor

Department: Clinical

Preparation Date: 8/22

CENTER’S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The Team Leader will provide day-to-day leadership to program and staff. Provides oversite of day-to-day consumer activities, orders’ supplies, provides staff supervision, and makes sure program and staff schedules are adhered to and environmental protocols and policies are followed in each assigned program. Provides direct services as needed.

DUTIES AND RESPONSIBILITIES

• Promotes the principles of Service Excellence in all actions and activities.
• Provides mentoring as needed to ensure quality of care and consistency in practice.
• Collaborates with department leadership in the care delivered to consumers to ensure seamless, effective service delivery.
• Maintains inventory and orders supplies.
• Assists with scheduling of staff.
• Completes off hours shift checks to ensure program protocols, policies and guidelines are met.
• Ensures consumer safety rounds are being done timely and accurately.
• Oversees safety of consumers and directs emergency situations that may arise in the programs.
• Encourages independence and self-promoting behaviors from consumers in day-to-day interactions.
• Engages with consumers to help them understand the role of their medication (if appropriate) and the importance of support systems in maintaining their recovery.
• Provides activities for consumers to assist them with skill development as well as providing leisure care activities.
• Provides administrative supervision as needed to ensure program fidelity.
• Ensures all necessary reporting is submitted accurately and timely.
• Maintains a current working knowledge of center policies and procedures, licensure regulations, CARF Standards, Assisted Living, Medicaid, and other regulatory bodies governing Prestera's service delivery.
• Writes quality reports and correspondence.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

Supervises staff that work in program/service line.

Qualifications

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Minimum of 1 year experience in program/service line.
• Minimum of 6 months supervisory experience or demonstrates management or leadership abilities.
• Driver’s license and reliable transportation required.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Ability to address crisis situations to prevent a need for higher intervention.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Ability to work in Microsoft Office applications.
• Must be able to lift 50 lbs.

EDUCATION AND TRAINING REQUIREMENTS:

• Minimum of high school diploma with 1-year experience.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.

DISCLAIMER

This job position performs other assignments and other duties and may change as deemed necessary by Prestera Center. I have read this job description and fully understand the requirement set forth therein. I hereby accept the position and agree to perform the identified essential functions in accordance with established policies and procedures.

It is the policy of Prestera Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.