Contact Center Team Leader (Includes Selling) jobs in Chillicothe, OH

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Shift Leader
  • Our Team
  • Highland, OH FULL_TIME
  • Come start your Career with Denny’s!  As a Shift Leader this is your first step in our Management Career path.  Come advance your Career on the Denny’s Team!

     

    A Denny’s Shift Leader is motivated and shares our passion.  Someone who has strong commitment to teamwork and leadership.

     

    The Shift Leader has full accountability for restaurant operations during assigned shift when management is not present. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.

    Whether you are looking for a Career or just some extra cash, we are open to that!

     

    Flexible Schedule

    Employee Discount

    Employee Benefits

    401K

     

    Position requirement:

    Must be 18 years of age or older

    Must have reliable transportation

    Must be able to work a flexible schedule including weekends and Holidays

     

     

    Denny's is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. 

     


    Shift Leader

     

    As the Shift Leader, you are responsible to improve Guest satisfaction through financial controls, operations, the direction of Team Members, and compliance within the scope of an assigned shift. The Shift Leader has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.

    RESPONSIBILITIES

    • Responsible for restaurant operations (labor, inventory variance) during assigned shifts.
    • Provides production direction to Team Members concisely
    • Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
    • Delegates in a way that encourages teamwork during a shift to ensure that the restaurant operations comply with Company standards
    • Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
    • Works with team to act on Guest feedback and resolve complaints in a timely, friendly, and professional
    • Complies with the requirements of government regulations, Market Policy, food safety, Security Policy, operations, and policies and procedures relating to all activities in the restaurant during the shift
    • Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
    • Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
    • Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
    • May perform essential functions and duties listed in the restaurant Team Member job description
    • Flexible to work evenings, weekends, and holidays.
    • Prompt and regular attendance on assigned shifts


    We are always looking for motivated individuals who share our passion. 


    This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

    Denny's or the franchise owner may amend, change, or modify the responsibilities and duties of this position to meet business needs, as necessary.

    This job description does not constitute a contract for employment and may be changed at the discretion of Denny's or the franchise owner with or without notice.

  • 23 Days Ago

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Team Leader
  • H&R Block
  • Waverly, OH FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 20 Days Ago

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Team Leader
  • Burger King
  • Circleville, OH FULL_TIME
  • As a Team Leader, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Shift Supervisor is responsible for restaurant operations during assigned shifts wh...
  • 20 Days Ago

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Team Leader
  • Burger King
  • Hillsboro, OH FULL_TIME
  • As a Team Leader, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Shift Supervisor is responsible for restaurant operations during assigned shifts wh...
  • 23 Days Ago

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Team Leader
  • Miller Management
  • Circleville, OH FULL_TIME
  • As a Team Leader, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Shift Supervisor is responsible for restaurant operations during assigned shifts wh...
  • Just Posted

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Team Leader
  • Miller Management
  • Greenfield, OH FULL_TIME
  • As a Team Leader, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Shift Supervisor is responsible for restaurant operations during assigned shifts wh...
  • Just Posted

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0 Contact Center Team Leader (Includes Selling) jobs found in Chillicothe, OH area

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Lead Sales Associate
  • Petco
  • Chillicothe, OH
  • Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
  • 3/28/2024 12:00:00 AM

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Registered Nurse (RN) - Full-Time 3rd Shift
  • Court House Manor
  • Washington Court House, OH
  • Court House Manor is a premier skilled nursing, rehabilitation, and assisted living facility in Washington Court House, ...
  • 3/28/2024 12:00:00 AM

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Registered Nurse (RN) - Part-Time 3rd Shift
  • Court House Manor
  • Washington Court House, OH
  • Court House Manor is a premier skilled nursing, rehabilitation, and assisted living facility in Washington Court House, ...
  • 3/28/2024 12:00:00 AM

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MDS Nurse - Registered Nurse Assessment Coordinator - Full-Time 12 Hour Shifts
  • Court House Manor
  • Washington Court House, OH
  • Court House Manor is a premier skilled nursing, rehabilitation, and assisted living facility in Washington Court House, ...
  • 3/28/2024 12:00:00 AM

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Cleaner
  • ABM Industries, Inc.
  • Circleville, OH
  • Job Description Days: Monday - Friday Time: start time 5pm to 9pm Pay: 15.00 Hourly Benefit Information: ABM offers a co...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,105 per week
  • TRS Healthcare
  • Chillicothe, OH
  • LanceSoft is seeking a travel nurse RN Med Surg for a travel nursing job in Chillicothe, Ohio. Job Description & Require...
  • 3/25/2024 12:00:00 AM

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FT Appointment Setter - Work From Home>
  • Rocky Mountain Lockers
  • Chillicothe, OH
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive salary + bonues / PTO - As an Appointment Setter you'll: E...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Rumpke
  • Circleville, OH
  • Customer Service Representatives receive and respond to calls from residential customers, (*Specific to RAG & WTG - corp...
  • 3/24/2024 12:00:00 AM

Chillicothe (/ˌtʃɪlɪˈkɒθi/ CHIL-i-KOTH-ee) is a city in and the county seat of Ross County, Ohio, United States. Located along the Scioto River 45 miles south of Columbus, Chillicothe was the first and third capital of Ohio. It is the only city in Ross County and the center of the Chillicothe Micropolitan Statistical Area (as defined by the United States Census Bureau in 2003). The population was 21,901 at the 2010 census. Chillicothe is a designated Tree City USA by the National Arbor Day Foundation. Chillicothe is located at 39°20′11″N 82°59′2″W / 39.33639°N 82.98389°W / 39.33639; -82.983...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,168 to $86,309
Chillicothe, Ohio area prices
were up 1.3% from a year ago