Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Water Treatment Chemical Team Leader—Clarksville, Tennessee
A Water treatment Chemical Team Leader will be responsible for working at a customer's data center in the Clarksville, TN, area. The Chemical Team Leader will solve customer water treatment concerns, perform water treatment lab work, commission new piping and system assets, and troubleshoot water treatment and control equipment at a customer's massive data center.
As a Team Leader, you will receive an industry competitive salary, expenses, and benefits. In addition, ample technical support is provided along with continuous training. Compensation is based upon experience and the ability to succeed. $70,000 to $85,000 first year base for a qualified candidate. Plus, a year-end bonus!
We hire with a focus that favors the committed employee both in terms of overall compensation and growth opportunities. We have designed our compensation package accordingly. Benefits include a corporate 401k, health, dental, vision, and life insurance.
Garratt-Callahan (wwwgarrattcallahan.com) is family friendly, profitable, stable, and fiercely private. No layoffs in 100 years. No ownership changes in 100 years. 75 straight years of profitability. We have operations from Asia to the Caribbean, and in every state in the USA. Let's talk.
Job Responsibilities:
About Garratt-Callahan:
Garratt-Callahan is a US based private 100 year old, nationwide water treatment chemical company. Garratt-Callahan www.garrattcallahan.com treats industrial boilers and cooling towers to keep them energy efficient and environmentally friendly with one of the most advanced product lines in the industry. We are registered to ISO 9001:2015 and sell an industry leading line of “green" solutions, G-C GreenTech. We are headquartered in Burlingame, California.
G-C is family owned, profitable, and expanding. We have five chemical plants in the USA, sales people in every state, and operations in Asia, the Pacific, and the Caribbean.
Benefits:
To Apply, please log on to:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=16ed56fa-3af7-47fc-878a-c4d47df49e2f&ccId=19000101_000001&jobId=496608&source=CC2&lang=en_US
Thank you for considering Garratt-Callahan Company. Garratt-Callahan is an EEO/AAE employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Requirements:
You will be a successful applicant if you have a technical degree such as Chemistry, Chemical Engineering, Biology, Mechanical Engineering, Paper Science, or Water Resources.
You must have a 4-year technical degree in the sciences to qualify for this position.
A successful applicant must have experience or interest in learning advanced water treatment technologies. A successful applicant must be detail-oriented, adhere to safety protocols, and be able to lift 50 pounds wearing PPE in all weather conditions.
Traditional water treatment and chemical related experience is preferred, but we are willing to train and mentor. Outside industrial sales experience is a plus. You must live in or near Clarksville, TN, and be familiar with the industrial marketplace of the area.
Additional Preferred Qualifications:
• Familiarity With Industrial Cooling Towers
• Knowledge and Proficiency with Lab Procedures, Water Equipment, & Water Chemistry
• Ability to Provide Virtual Presentations to Group
• Experience Working in a Team Setting as a Collaborative Partner
If you have a disability, and need assistance during the application and selection process as a result, please contact the Garratt-Callahan Human Resources department at 650.697.5811. Arrangements can be made to provide an accommodation in order to assist you in applying for an open position using our on-line system, completing any other related paperwork, interviewing, or any other portion of the employment process. This phone number is only for disability assistance.
When requesting an accommodation, please provide your name, phone, email address, or any other means of contacting you. Provide a brief description of the nature of the requested accommodation. A member of the Human Resources team will then contact you to discuss your request. A request for an accommodation will not affect your opportunities for employment with Garratt-Callahan.
Garratt-Callahan values differing experiences, backgrounds and perspectives among our employees, and see them as a competitive advantage. Garratt-Callahan is committed to the fair and equal treatment of all associates and applicants.
Garratt-Callahan is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Key Words: Chemistry, chemicals, scientific, science, salesperson, salesman, saleswoman, outside sales, technical sales, account representative, account executive, territory sales, territory manager, district sales, district manager, field engineer, field service, AE, sales engineer, data center, chemical engineer, chemist, mechanical engineer, biologist, biology, microbiology, nalco, ecolab, us water, veolia, Suez, ge water, chemtreat, drew industrial, solenis, chem-aqua, kurita, evoqua, fremont, water treatment, boilers, cooling towers, waste water, pumps, equipment, chillers, polymers, biocides, data center, Clarksville, TN.
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