Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Under supervision, maintains custody and security of prisoners and other incarcerated offenders and maintains order in correctional institutions and other places of detention. Enforces all institutional policies, rules, procedures, and regulations. Enforces rules, regulations, and state laws necessary for control and management of offenders and the maintenance of public safety. Escorts offenders in transit and during temporary leaves. Guards facility entrances in order to screen visitors. Handles and trains canines for tracking, search and rescue, guard duty, detection of contraband. Inspects, inventories, maintains physical control of, logs keys, tools, weapons and related equipment. Maintains order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies and laws. Observes conduct and behavior of offenders to prevent disturbances and escapes. Oversees offenders during work assignments, meals, and recreation periods. Patrols assigned areas and report any problems. Prepares admission, program, releases, transfers and other reports. Responds to emergencies. Takes offenders in custody and escort to locations within and outside of the facility. Transports offenders to and from correctional facilities.
Starting salary is $19.25 per hour, with a salary increase after 6 months and a promotion and another increase at the 12 month mark.
13 paid holidays per year, Medical Insurance, Dental Insurance, 401(k), Vision Insurance, On the Job Training, Life Insurance.
Location Name: | Columbus Transitional Center | ||
---|---|---|---|
Address1: | 3900 Schatulga Road | ||
City: | Columbus | Zipcode: | 31907 |
County: | MUSCOGEE COUNTY |
Click the link below to download and complete a SOG Application:
State of Georgia Security Application
For faster service or to email your application/resume directly to: employmentservices.personnel@gdc.ga.gov
About the Georgia Department of Corrections (GDC):
The Georgia Department of Corrections (GDC) has one of the largest prison systems in the U.S. and is responsible for supervising approximately 47,000 state prisoners. It is the largest law enforcement agency in the state with approximately 9,000 employees. For more information on the GDC, please visit https://jobs.gdc.ga.gov.
Mission Statement:
To protect Georgians by operating secure facilities and providing opportunities for offender rehabilitation.
Clear All
0 Contact Center Team Leader (Includes Selling) jobs found in Columbus, GA area