Contact Center Team Leader (Includes Selling) jobs in Columbus, OH

Description

Position Summary:

Receive inbound and make outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions, and address customer concerns.

Assist with schedules, management coverage, motivating the team, and any other special projects given by management.

Responsibilities:

• Contact and notify customers of delinquent accounts by telephone to solicit payment.
• Confer with customers to determine reasons for overdue payments and to review the terms of service, or agreements.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
• Meet production goals: promise to pays, dollars collected, individual, team and/or department goals.
• Perform all tasks in compliance with company policies and procedures.
• Develop and maintain positive, professional relationships with peers, and customers.
• Working with the team to assemble the weekly team schedule.
• Perform other duties as assigned.

Requirements

Skills:

• Consumer Relations and Service Orientation
• Active Listening
• Written and Verbal Communication
• Reading Comprehension
• Critical Thinking and Decision Making
• Negotiation and Persuasion
• Troubleshooting
• Management of Personnel Resources
• Self-Assessment and Management
• Time Management
• Computer Literacy
• Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)

Requirements:

• A minimum of 6 months customer service experience.
• Must be in good standing with no performance documentation in the last 90 days.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for extended periods of time and communicate via phone throughout the workday.