Contact Center Team Leader (Includes Selling) jobs in Denver, CO
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center Team Leader - Call Center
- Salud Family Health
-
Fort Morgan, CO
FULL_TIME
- Company DescriptionSince 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.Job DescriptionThe Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change. Supervision Exercised: Supports all Contact Center AgentsWe offer:Starting Wage - $18.90 to $20.40 per hourMonday to Friday – 8 am to 5 pmComprehensive Benefits Package includes:Medical (Includes Free Medical Services at All Salud Facilities)Dental (Employee Discounts at All Salud Dental Facilities)VisionFlexible Spending AccountsBasic Life and AD&DSupplemental Life and AD&DShort-Term & Long-Term DisabilityAccident & Critical Illness Insurance and Employee Assistance ProgramGenerous vacation accrual10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 8 Paid accrued Sick Days per yearOur Mission is to provide a quality, integrated healthcare home to the communities we serveQualificationsEducation: Graduation from High School or equivalent requiredExperience: One year general office experience requiredLicensure/Certification: No licensure or certification is needed to be hired, although Contact Center Team Leaders must become credentialed through the Salud career ladders program in the time frame specified by SaludKnowledge, Skills, and Abilities:Knowledge of multi-line phonesAbility to work independentlyAbility to relate to the Contact Center Agents/clients and treat them with dignity and respectAbility to create a trusting environment by not sharing information learned except when necessary in the performance of the job responsibility or to improve patient care from our agentsAbility to read, understand, and follow oral and written instructionAbility to speak clearly and conciseMust work well with the other patient care team membersAbility to determine an emergency situation and take appropriate actionWork well with othersSensitivity to indigent and ethnic minority communitiesBilingual (English-Spanish) requiredEffective written or oral communication skillsThe application window is anticipated to close by 3/31/24Additional InformationSalud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Crew Leader
- Avalanche Packing and Selling
-
Denver, CO
PART_TIME
- About us Avalanche Packing and Selling is a small business in Colorado Springs, CO. We are professional, agile, innovative and our goal is to Fulfill the customers' needs in a timely and professional ...
- 8 Days Ago
Aerie - Selling Team Leader (Assistant Manager)
- Aerie Park Meadows by American Eagle Outfitters
-
Lone Tree, CO
FULL_TIME
- YOUR ROLE As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your passion...
- 15 Days Ago
Contact Center Team Lead - Golden CO
- Senture
-
Golden, CO
FULL_TIME
- Senture, a Teleperformance Company is seeking motivated, organized team leads for a contact center team working to support a federal government program. Successful candidates will have excellent inter...
- 2 Days Ago
Contact center
- Salud Family Health
-
Fort Morgan, CO
FULL_TIME
- Job Description The Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to...
- 23 Days Ago
Sup-Contact Center CxC
- AdventHealth Rocky Mountain
-
Centennial, CO
FULL_TIME
- Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resou...
- 9 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Denver, CO area
Business Relationship Manager II - Assistant Vice President
- JP Morgan Chase & Co.
-
Denver, CO
- Job Description Join the team providing financial solutions to over 3 million small businesses nationwide at one of the ...
- 4/26/2024 12:00:00 AM
Lead Dining Attendant needed in Antarctica! - (2022/2023, McMurdo)
- Gana-A'Yoo, Limited
-
Denver, CO
- * 03-Jan-2022 to 04-Dec-2022 (MST) * Food Services - FOH * Denver, CO, USA * Seasonal *Medical Insurance, Dental Insuran...
- 4/26/2024 12:00:00 AM
Customer Service Representative (65239)
- Avis Budget Group
-
Denver, CO
- **Job description** Loading... * Location: USA - Denver - 25500 E 78th Ave * Poscounty Colorado * Country: United States...
- 4/26/2024 12:00:00 AM
Patient Service Representative Congress Park
- SCL Health
-
Denver, CO
- **Patient Service Representative Congress Park** ***To show our commitment to you and to assist with your transition int...
- 4/26/2024 12:00:00 AM
Outbound Customer Service Representative
- Hire Connections
-
Denver, CO
- Job Description Job Description Hire Connections is assisting our long-time client, a growing leader in the outdoor indu...
- 4/26/2024 12:00:00 AM
Contact Center Customer Service Representative
- OrthoFi Inc.
-
Denver, CO
- **Contact Center Customer Service Representative** ** Denver, CO 2 days ago Be among the first 25 applicants** ** Welcom...
- 4/24/2024 12:00:00 AM
Patient Service Representative Denver OBGYN
- SCL Health
-
Denver, CO
- **Patient Service Representative Denver OBGYN** ? ***To show our commitment to you and to assist with your transition in...
- 4/24/2024 12:00:00 AM
Office Service Representative I
- Canon Business Process Services, Inc.
-
Denver, CO
- Overview: Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and d...
- 4/22/2024 12:00:00 AM
About Denver, Colorado
Denver is in the center of the Front Range Urban Corridor, between the Rocky Mountains to the west and the High Plains to the east. Denver's topography consists of plains in the city center with hilly areas to the north, west and south. According to the United States Census Bureau the city has a total area of 155 square miles (401 km2), of which 153 square miles (396 km2) is land and 1.6 square miles (4.1 km2) (1.1%) is water. The City and County of Denver is surrounded by only three other counties: Adams County to the north and east, Arapahoe County to the south and east, and Jefferson County...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$68,638 to $95,293
Denver, Colorado area prices
were up 0.4% from a year ago
were up 0.4% from a year ago