Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Showing Agent needed for a TOP Real Estate team!
Have you been thinking of making a change? Do you love Real Estate and are curious about how to start?
Are you looking to learn the real estate industry from the inside out on your way to becoming a thriving agent?
We’re a vibrant and productive team in need of a Showing Agent to host open houses and show homes for our Senior Buyer Agents in the area. Our ideal candidate is a bright, ambitious, hard-working individual who is serious about a career and has commitment and self-discipline. MUST BE a licensed Realtor or currently taking real estate classes.
You’ll be supported every step of the way with proven training, outstanding support, marketing staff, and competitive compensation for your hard work. If this sounds like a good fit, apply now.
$30,000 Bonuses
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0 Contact Center Team Leader (Includes Selling) jobs found in El Paso, TX area