Contact Center Team Leader (Includes Selling) jobs in Elyria, OH

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team Leader
  • Burger King
  • Ashland, OH FULL_TIME
  • Team Member

    Opportunity Awaits!

    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the best burgers around and has a great time doing it! At Burger King you are not only making food, but also making friends that work together to help customers have it their way.

    What Does a TEAM MEMBER do?

    • Serves our sizzling burgers to hungry customers
    • Welcomes the customer, takes accurate orders and manages their payments operating a cash register
    • Restrooms, dining area and kitchen all need to be kept clean and meet safety and health standards


    Our stores get flaming busy! Our Team Members need be able to work as a team in a fast paced environment to keep our guests happy and full. Your part of the team effort includes packaging food and drinks, and making sure the restaurant is clean and maintains health and safety standards.

    We always want our customers to be happy, so you may have to answer a question or two, or resolve issues every once in a while.

    Our People are Made To Order
    We are looking for awesome people to be on our team!

    • You must be at least 16 years old
    • You must be able to work in a fast-paced environment with your team

    Working Hard!
    The Team Member Position requires several physical demands including:

    • Remaining on your feet for several hours at a time
    • Lifting and carrying up to 25 pounds
    • Manual dexterity as it pertains to pressing and grabbing
    • Ability to communicate and read
    • Frequent bending, kneeling, stooping and reaching

    Carrols Cares
    We start our Team Members with competitive pay. Have it your way and enjoy flexible scheduling and sizzling benefits!

    Carrols participates in the BKC student scholarship program started by the founder, Jim McLamore. Jim believed in higher education and so do we! By awarding over $7 million in scholarships to over 24,000 students each year, BKC plays a big part in making students’ dreams of going to college a reality!


    Real Good Food

    Carrols is committed upholding the Burger King Brand and to serving our customers the exact sandwich they want, made to order and delivered quickly by a friendly team member!

    Success never tasted so good! If you want to unwrap your new career in a business that sizzles with potential, and have a great time doing it, click APPLY to submit your application today!



    Brand: Burger King
    Address: 910 Claremont Avenue Ashland, OH - 44805
    Property Description: Burger King #00398|R01|WilliamsWood,Aretha
    Property Number: 00398
  • 1 Month Ago

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Team Leader
  • Carrols Corporation
  • Ashland, OH FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 1 Month Ago

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Team Leader
  • Carrols Corporation
  • Mansfield, OH FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 1 Month Ago

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Guest Assistants (Host / Hostesses)
  • O'Charley's Team Members Career Center
  • Mansfield, OH FULL_TIME
  • O'Charley's Restaurant Bar is known for offering good food, good times and some of the most awesome job opportunities around. That's because working at O'Charley's puts you in the company of friends a...
  • 16 Days Ago

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Dishwashers
  • O'Charley's Team Members Career Center
  • Mansfield, OH FULL_TIME
  • DISH RESPONSIBILITIES At O’Charley’s, we look for specific traits in our Dish Operators. Friendly, outgoing, possesses good communication skills, organized and able to think and act quickly and effect...
  • 20 Days Ago

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Prep Cooks
  • O'Charley's Team Members Career Center
  • Mansfield, OH FULL_TIME
  • Get an App for an App! Interview with O’Charley’s and get a free appetizer on us!* O'Charley's Restaurant Bar is known for offering good food, good times and some of the most awesome job opportunities...
  • 20 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Elyria, OH area

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MRSS (Mobile Response Stabilization Services) Shift Supervisor
  • Wingspan Care Group
  • Lorain, OH
  • $4000 Sign on Bonus!!! Applewood Centers is a premier provider of community-based behavioral health services in Northeas...
  • 4/23/2024 12:00:00 AM

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REMOTE Part Time Medical Contact Center Agent Fri-Sat-Sun-Mon Mornings
  • Chagrin Answering LLC
  • Seven Hills, OH
  • Job Description Job Description Part Time Friday-Saturday-Sunday-Monday. Early morning position, be done by 1pm! Medical...
  • 4/23/2024 12:00:00 AM

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Call Center Team Lead
  • Amsdell Companies
  • Cleveland, OH
  • Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
  • 4/22/2024 12:00:00 AM

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Care Partner 7a-7p $18+ (Part Time)
  • Vitalia Senior Residences at Westlake
  • Westlake, OH
  • Description "After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like env...
  • 4/22/2024 12:00:00 AM

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Service Center Associate - (Remote Call Center)
  • Nesco Resource
  • Independence, OH
  • Description: CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH THERE IS A FIRM TRAINING START DATE 11/14/2022 Tr...
  • 4/22/2024 12:00:00 AM

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Care Partner 7p-11p $18+ (Part Time)
  • Vitalia Active Adult Community at Rockside
  • Independence, OH
  • Description "After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like env...
  • 4/22/2024 12:00:00 AM

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Customer Service Trainees (1 ATSI identified role) - Newcastle
  • Year 13 Pty Ltd
  • Independence, OH
  • A 5-Star Disability Employment Service and disability service organisation that has been providing support to the Greate...
  • 4/21/2024 12:00:00 AM

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Customer Service Specialist / Dispatcher
  • Service Experts
  • Elyria, OH
  • Geisel Heating, Air Conditioning & Plumbing 633 Broad St, Elyria, OH 44035 Why You Should Join the Service Experts Team?...
  • 4/20/2024 12:00:00 AM

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,401 to $90,800
Elyria, Ohio area prices
were up 1.3% from a year ago