Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
POSITION SUMMARY :
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include : merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
ESSENTIAL FUNCTIONS :
coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
accuracy of inventory; proper display, signing and pricing of all advertised items.
EXPERIENCE / QUALIFICATIONS :
KNOWLEDGE, SKILLS, AND ABILITY :
TRAVEL REQUIREMENTS :
N / A
PHYSICAL REQUIREMENTS :
INDEPENDENT JUDGEMENT :
Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices.
Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary :
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at
Cabela's
Last updated : 2024-04-23
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