Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
$18-$23 PER HOUR
1st Shift 6:30 am- 5 pm Monday to Thursday with Overtime on Friday 6:30 am to 3 pm and Saturday 6:30 am to 12 pm as needed for production
Do you have the ability to lead and motivate a production team to reach production goals? Have you worked in large scale manufacturing? If so, we have a great job opportunity for you!
Mickey Truck Bodies is a premier manufacturer of state-of-the-art bodies and trailers and specially engineered vehicles sold in over 50 countries around the world. The innovative product line-up is prevalent in industries such as food & beverage, vending, propane, rental trucks, emergency & rescue, furniture, battery, oil & natural gas, and data storage.
Since it was founded in High Point, NC in 1904, Mickey has remained privately-owned and operated by the Mickey family, now in its 4th generation of ownership and leadership.
Mickey Truck Bodies offers employees a competitive compensation and benefit package including:
Summary:
The Van Team Lead is responsible to ensure the Mickey Truck Body manufacturing process is running safely and efficiently to meet the expectations and needs of the customer. They need to lead and motivate the team to meet or exceed the production schedule.
Essential Duties/Responsibilities:
Required Education, Knowledge & Skills:
Physical Requirements:
Work Environment:
Manufacturing work environment that has frequent exposure to fumes or airborne particles, noise intensity level, proximity to moving mechanical parts and exposure to weather.
Mickey Truck Bodies and Subsidiaries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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