Contact Center Team Leader (Includes Selling) jobs in High Point, NC

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team Leader
  • Mickey Truck Bodies
  • High Point, NC FULL_TIME
  • $18-$23 PER HOUR
    1st Shift 6:30 am- 5 pm Monday to Thursday with Overtime on Friday 6:30 am to 3 pm and Saturday 6:30 am to 12 pm as needed for production

    Do you have the ability to lead and motivate a production team to reach production goals? Have you worked in large scale manufacturing?  If so, we have a great job opportunity for you!

     

    Mickey Truck Bodies is a premier manufacturer of state-of-the-art bodies and trailers and specially engineered vehicles sold in over 50 countries around the world. The innovative product line-up is prevalent in industries such as food & beverage, vending, propane, rental trucks, emergency & rescue, furniture, battery, oil & natural gas, and data storage. 

     

    Since it was founded in High Point, NC in 1904, Mickey has remained privately-owned and operated by the Mickey family, now in its 4th generation of ownership and leadership. 

     

    Mickey Truck Bodies offers employees a competitive compensation and benefit package including: 

    • Productivity and Performance Bonus 
    • Paid Vacation Time 
    • Medical, Dental, and Vision Insurance (Employee cost share)
    • Wellness Plan with Incentives
    • Flexible Spending Accounts
    • Company Paid Short and Long-Term Disability Insurance 
    • Company Paid Basic Life Insurance with AD&D Policy 
    • Voluntary Life Insurance
    • 401 K with Company Match
    • Supplemental Accident, and Critical Illness Insurance plans 

     

    Summary:

    The Van Team Lead is responsible to ensure the Mickey Truck Body manufacturing process is running safely and efficiently to meet the expectations and needs of the customer. They need to lead and motivate the team to meet or exceed the production schedule.  

     

    Essential Duties/Responsibilities:

    • Administer consistently and fairly Mickey Truck Bodies policies and procedures
    • Motivate, Train, and Develop team members
    • Deliver supreme internal and external customer service
    • Computer proficiency (MS Office – Word, Excel and Outlook)
    • Ability to read and interpret data
    • Ability to write reports
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
    • Ability to consistently meet performance goals around core objectives of Safety, Quality and Production
    • Maintain clean and safe workspace, while achieving productivity and quality standards. 

     

    Required Education, Knowledge & Skills: 

    • Previous manufacturing experience (vehicle production a plus)
    • Previous supervisory experience (team lead, supervisor etc)
    • Ability to read a tape measure is required
    • Blueprint reading
    • Work Order Interpretation
    • Follow production schedules

     

    Physical Requirements: 

    • Must be able to communicate clearly
    • Requires ability to lift, carry, push, or pull up to 50 lbs. 
    • Requires ability to sit, stand, walk, climb, balance, stoop, crawl, and kneel 
    • Specific vision ability required includes close, distance, color, and peripheral vision with depth perception and ability to adjust focus. 

     

    Work Environment:

    Manufacturing work environment that has frequent exposure to fumes or airborne particles, noise intensity level, proximity to moving mechanical parts and exposure to weather.

     

    Mickey Truck Bodies and Subsidiaries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

  • 26 Days Ago

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Site Leader
  • Goshen Medical Center
  • Star, NC FULL_TIME
  • SITE LEADER I. BACKGROUND: Associate degree preferred and two years experience in healthcare management or related field are preferred. II. SKILLS: Must have strong interpersonal skills, pleasant pers...
  • 1 Month Ago

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Associate Team Leader
  • H&R Block
  • Randleman, NC FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 12 Days Ago

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Team Leader / Auditor
  • PICS Inventory Specialists
  • High Point, NC FULL_TIME
  • Team Leader / Auditor High Point, NC We are looking for motivated, customer service oriented team members with previous experience working for other inventory service companies. This is NOT a warehous...
  • 9 Days Ago

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IPU Team Leader
  • Hospice of The Piedmont, Inc
  • Asheboro, NC FULL_TIME
  • Essential Duties Provides supervision of primary nurses and nursing assistants to ensure that care provided is appropriate, delivered according to the approved plan of care and is fully compliant with...
  • 9 Days Ago

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ASSISTANT TEAM LEADER - pOpshelf
  • pOpshelf
  • HIGH POINT, NC FULL_TIME
  • Overview pOpshelf’s mission is to make every day special by providing shoppers a stress-free shopping destination for those special things that make life better. pOpshelf offers an exciting, on-trend ...
  • 22 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in High Point, NC area

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Lead Patient Service Representative
  • Triad Adult and Pediatric Medicine, Inc
  • High Point, NC
  • Job Description Job Description Position Summary: The primary purpose of this position is to greet, direct patients and ...
  • 4/19/2024 12:00:00 AM

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Client Service Specialist - P&C Insurance (In-office Greensboro or Raleigh)
  • Truist
  • Greensboro, NC
  • The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll ...
  • 4/19/2024 12:00:00 AM

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Customer Service Specialist (Hybrid)
  • Tangeroutletcanada
  • Greensboro, NC
  • ** Customer Service Specialist (Hybrid)** **Job Category****:** Marketing **Requisition Number****:** CUSTO002482 Showin...
  • 4/19/2024 12:00:00 AM

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Lead Patient Service Representative
  • Triad Adult and Pediatric Medicine, Inc
  • Greensboro, NC
  • Job Description Job Description Position Summary: The primary purpose of this position is to greet, direct patients and ...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Alorica
  • High Point, NC
  • Job Description Job Description Position: Customer Service RepresentativeLocation: 414 Gallimore Dairy Rd, Greensboro, N...
  • 4/18/2024 12:00:00 AM

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2nd Shift Bilingual Customer Service Professionals
  • Advanced Personnel Resources, Inc.
  • Greensboro, NC
  • 2nd Shift Bilingual Customer Service Professionals Advanced Personnel Resources is recruiting bi-lingual customer servic...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • Alorica
  • Greensboro, NC
  • Job Description Job Description Position: Customer Service RepresentativeLocation: 414 Gallimore Dairy Rd, Greensboro, N...
  • 4/18/2024 12:00:00 AM

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Bilingual Patient Service Representative
  • Triad Adult and Pediatric Medicine, Inc
  • High Point, NC
  • Job Description Job Description Position Summary: The primary purpose of this position is to greet and direct patients a...
  • 4/17/2024 12:00:00 AM

High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America. High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$63,986 to $88,834
High Point, North Carolina area prices
were up 1.5% from a year ago