Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
This job is a great fit if you have experience as a: Kitchen Manager, Assistant Manager, Shift Leader, Shift Supervisor, Team Leader, BOH Manager, FOH Manager, Restaurant Manager, Restaurant Supervisor...etc.
Team up with the Fi Fam!
To be a part of the Fi Fam means to belong to a group of individuals who have the drive and energy to create excellent burger experiences -all while serving ALL-NATURAL delicious Burgers and crispy fries. We prioritize and value our restaurant managers as true leaders.
We’re not just another job -we’re FAM!
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0 Contact Center Team Leader (Includes Selling) jobs found in Hollywood, FL area