Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We provide big-firm representation in a boutique environment; as such, our associate attorneys and professional staff are able to develop meaningful experience early in their careers. We believe that fostering a firm culture of collegiality and respect strengthens our team and enables us to provide exceptional service to our clients. We encourage input from everyone and welcome forward-thinking ideas to improve what we do and how we do it. We take a truly collaborative, team-based approach to representing our clients.
Strauss Massey Dinneen llc is an equal opportunity employer. We believe diversity in our firm will benefit our clients and bring value to our work.
For available positions, you may provide your resume and references to tdouglas@smd-law.com.
0 Contact Center Team Leader (Includes Selling) jobs found in Houma, LA area